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Updated: Oct 11, 2026
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| Section | Weight | Objectives |
|---|---|---|
| ITIL Value System | 20% | - Continual improvement - Service Value Chain activities - Governance - Management Practices overview - Guiding Principles (7 principles and application) |
| Digital Product and Service Management Concepts | 18% | - Key definitions: product, service, value, outcome, cost, risk, utility, warranty - Value co-creation and stakeholder collaboration - Service relationships: provider, consumer, partners |
| ITIL Management Practices | 28% | - Technical Management Practices
|
| Product and Service Lifecycle | 17% | - Lifecycle activities: discover, design, develop, deploy, deliver, support, improve, retire - Iterative and flexible application |
| Four Dimensions of Product and Service Management | 17% | - Value Streams and Processes - Information and Technology - Holistic approach and interdependencies - Organizations and People - Partners and Suppliers |
Which of the following is a key success metric for 'Transition' activity?
Correct Answer: C 🗳️
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How should the ITIL Guiding Principle 'collaborate and promote visibility' be applied?
Correct Answer: C 🗳️
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A service provider commits to using recyclable components, reducing carbon emissions, and maintaining transparent supply chains. Which concept does this commitment represent?
Correct Answer: A 🗳️
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A team is developing a new digital service. Instead of delivering all features at once, they release a small set of features, gather user feedback, and adjust the next release based on what they learn. Which ITIL Guiding Principle is the team applying in this situation?
Correct Answer: D 🗳️
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A design team is creating a new workflow and tries to account for every possible exception. What is the consequence of designing the workflow in this way?
Correct Answer: C 🗳️
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