Peoplecert CMS7-Deutsch - ITIL V3 Foundation (CMS7 Deutsch Version)
Updated: Sep 04, 2026
Q & A: 370 Questions and Answers
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Updated: Sep 04, 2026
Q & A: 370 Questions and Answers
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Functions and Roles | 10% | - Application Management - Technical Management - IT Operations Management - Service Desk - Key Roles |
| Topic 2: ITIL Service Lifecycle | 20% | - Continual Service Improvement - Service Design - Service Operation - Service Transition - Service Strategy |
| Topic 3: Service Management as a Practice | 15% | - Concept of Service and Service Management - Stakeholders and Value Creation - Governance and Best Practice |
| Topic 4: Selected ITIL Processes | 25% | - Change Management - Incident Management - Service Asset and Configuration Management - Problem Management - Release and Deployment Management - Service Level Management |
| Topic 5: Key Principles and Models | 15% | - Deming Cycle - Governance Model - Service Portfolio - Process Model |
| Topic 6: Technology and Architecture | 5% | - Enabling Technology - Architectural Considerations |
| Topic 7: Generic Concepts and Definitions | 10% | - Service Assets and Configuration - Service Level Agreements - Key Terminology |
Question 1
Welche der folgenden Aussagen ist korrekt?
A. Das Configuration Management System (CMS) ist Teil der bekannten Fehlerdatenbank (KEDB).
B. Der CMS ist Teil der Configuration Management-Datenbank (CMDB).
C. Die KEDB und das CMS sind Teil des größeren SKMS
D. Das Service Knowledge Management System (SKMS) ist Teil des CMS
Question 2
Kundenwahrnehmungen und Geschäftsergebnisse helfen zu definieren, was?
A. Governance
B. Gesamtbetriebskosten (TCO)
C. Der Wert eines Service
D. Key Performance Indicators (KPIs)
Question 3
Welcher Service Design-Prozess nutzt die vom Demand Management bereitgestellten Daten am meisten?
A. IT-Service-Continuity-Management
B. Kapazitätsverwaltung
C. Service Level Management
D. Servicekatalogverwaltung
Question 4
Welche der folgenden Möglichkeiten ist ein Beispiel?
A. Ein Software-Update, das automatisch auf alle Laptops in einer Organisation heruntergeladen wird
B. Software, mit der Programmierer Code debuggen können
C. Ruft den Service Desk an, um Standardänderungen zu registrieren
D. Menügesteuerte Funktionen für den Zugriff auf Serviceanfragen
Question 5
Welche Bereiche des Service Managements können von der Automatisierung profitieren?
1. Design und Modellierung
2. Berichterstattung
3. Mustererkennung und -analyse
4. Erfassung und Überwachung
A. Alle oben genannten
B. nur 2, 3 und 4
C. nur 1, 2 und 3
D. nur 1, 3 und 4
Solutions:
| Question 1 Answer: C | Question 2 Answer: C | Question 3 Answer: B | Question 4 Answer: C | Question 5 Answer: A |
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