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Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:

1. In which circumstances should an organization buy, rather than build, software?

A) The software is widely available and its features are standardized across most organizations
B) The organization is part of a regulated industry and has a strong focus on internal policies
C) The requirements of the organization are frequently changing because of rapid expansion
D) The consumers of the software have many and varied customization requirements

2. An organization plans to launch a global, cloud-native analytics service that integrates data from multiple regions, adheres to diverse compliance mandates, and scales dynamically with usage.
During the value-stream's Design and Transition phase, which practice is chiefly responsible for creating the service design package detailing service architectures, policies, metrics, and operational models and ensuring it aligns with stakeholder requirements across all four dimensions of service management?

A) Relationship Management practice
B) Service Level Management Practice
C) Service Design practiceright
D) Information Security Management Practice

3. An organization is in the process of restoring the online payment app service, and its IT teams have reached a stage where creative problem-solving is needed. What does this situation describe?

A) Algorithmic task
B) Cooperation
C) Heuristic task
D) Servant leadership

4. An organization has many team members who work independently and spend time on the work which interests them the most.
Which recommendation is MOST applicable to this situation?

A) Hold regular meetings focusing on problem solutions
B) Incorporate the organization's vision into the team culture
C) Promote a culture of learning and development
D) Encourage informal teams across the organization

5. An organization is planning to implement a new service management toolset for effective integration of management practices. Which feature of the service management toolset will be the MOST important in achieving this?

A) Advanced analytics
B) High availability and security
C) Inventory and discovery of IT assets
D) Flexible workflow automation

Solutions: