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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

Question 1

Staff in an IT department are experts in managing specific technology, but none of them know what services are offered to the business. What imbalance does this represent?

A. Vendor focused
B. Extreme internal focus
C. Extreme focus on responsiveness
D. Extreme focus on cost

Question 2

Which of the following are objectives of Supplier Management?
1.Negotiating and agreeing Contracts
2.Updating the Supplier and Contract database
3.Planning for possible closure, renewal or extension of contracts
4.Managing relationships with internal suppliers

A. 1, 2 and 3 only
B. None of the above
C. 1, 3 and 4 only
D. 2, 3 and 4 only

Question 3

Which process is responsible for providing the rights to use an IT service?

A. Request fulfilment
B. Access management
C. Incident management
D. Change management

Question 4

Which Function would provide staff to monitor events in an Operations Bridge?

A. Applications Management
B. Technical Management
C. Service Desk
D. IT Operations Management

Question 5

What is a RACI model used for?

A. Performance analysis
B. Recording Configuration Items
C. Defining roles and responsibilities
D. Monitoring services

Solutions: