[2022] Use Valid PEGAPCDC86V1 Exam - Actual Exam Question & Answer
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NEW QUESTION 19
MyCo, a telecom company, wants to send promotional emails to give away phone accessories. The accessories can only be given away in batches of 50. When the stock in a batch is completed, a new batch can be promoted again.
You have decided to use volume constraint to limit the number of actions in a batch.
To meet the business requirement, what Reset Interval setting do you select?
- A. Daily
- B. Manual
- C. When accessed
- D. Reset Interval does not matter for this scenario
Answer: A
NEW QUESTION 20
U+ Bank, a retail bank, uses the always-on outbound approach to send outbound messages on different channels such as email, SMS, and push notifications. There are a variety of action flow patterns in use to meet various business and channel integrations requirements.
Due to technical reasons, the bank wants to temporarily suspend sending outbound messages and instead write the selected customers and action details to a database table for later offline processing.
What is the most efficient way to meet this requirement?
- A. Update the Send shape with Finalization.
- B. Bypass action flow processing.
- C. Set up a secondary schedule.
- D. Add a new Send shape in all the action flows.
Answer: A
NEW QUESTION 21
MyCo, a telecom company, introduced fiber optic service in the northern region of the country. They want to advertise this service on their website by using a banner and target the customers living in that area.
What do you need to configure in the Next-Best-Action Designer to implement this requirement?
- A. Applicability rules
- B. Audience
- C. Customer segment
- D. Prioritization formula
Answer: B
NEW QUESTION 22
U+ Bank has recently started using Pega Customer Decision Hub to display the first credit card offer, the Standard card, to every customer who logs in to their website.
Which three tasks do you need to perform to implement this requirement? (Choose Three)
- A. Create and configure the real-time container
- B. Create the action and its web treatment
- C. Define customer engagement polices
- D. Set up business structure to Sales/CreditCards
- E. Define customer contact policies
Answer: A,B,D
NEW QUESTION 23
U+ Bank, a retail bank, wants to include offer related images in the emails that they send to their qualified customers.
As a decisioning consultant, what best practice must you follow to include images in the emails?
- A. Provide links to images in the email
- B. Host images on an external server
- C. Embed images in the email directly
- D. Attach images to the email
Answer: A
NEW QUESTION 24
U+ Bank has recently introduced a few mortgage offers that are presented to qualified customers on its website- The business now wants to prevent offer overexposure, as overexposure negatively impacts the customer experience.
Select the correct suppression rule for the requirement: If a customer has clicked on any of the mortgage offers a total of three times in the last 7 days, do not show any mortgage offers to that customer for the next 10 days.
- A. Suppress an action for 10 days if there are three clicks for any channel in the last 7 days.
- B. Suppress a group of actions for 10 days if there are three clicks on the web channel in the last 7 days.
- C. Suppress a group of actions for 10 days if there are three clicks on the web channel in the last 10 days.
- D. Suppress an action for 7 days if there are three clicks on the web channel in the last 10 days.
Answer: A
NEW QUESTION 25
U+ Bank, a retail bank, wants to begin promoting credit card offers via email to qualified customers. The business would like to ensure that the outbound run always uses the latest customer information.
What do you configure to implement this requirement?
- A. Select different audience sample with similar profile
- B. Run the starting population segment daily
- C. Trigger an external ETL (Extract-Transform-Load) process
- D. Select Refresh the audience
Answer: B
NEW QUESTION 26
HOTSPOT
U+ Bank, a retail bank, presents offers on its website by using Pega Customer Decision Hub. The bank wants to leverage Customer Decision Hub capabilities to present relevant offers to qualified customers. As a decisioning consultant, you are responsible for configuring the business requirements with the Next-Best-Action Designer, which involves several tasks. To accomplish these tasks, you might have to use auto-generated decision strategies, create new decision strategies, or edit existing strategies.
In the Answer Area, select the correct execution for each Task.
Answer:
Explanation:
NEW QUESTION 27
DRAG DROP
You are a decisioning consultant responsible for configuring offer prioritization for home loan offers based on the business requirements.
Select each prioritization factor on the left and drag it to the correct condition on the right.
Answer:
Explanation:
NEW QUESTION 28
As a decisioning consultant, you advise the board on the business issues for which they must use the Next-Best-Action strategy.
Which three business issues do you recommend? (Choose Three)
- A. Accounting
- B. Resource Planning
- C. Retention
- D. Collections
- E. Service
Answer: A,C,D
NEW QUESTION 29
A customer contacts a bank to resolve a credit card dispute. After dispute resolution, Next-Best-Action displays a set of sales offers that a Customer Service Representative can present to the customer.
Which feature of Next-Best-Action helps the Customer Service Representative decide on the offer to present to the customer?
- A. Interaction history
- B. Offers ranking
- C. Dispute handling strategy
- D. Call intent detection
Answer: C
NEW QUESTION 30
U+ Bank, a retail bank, wants to show home loan offers to customers who log in to their website. U+ Bank decides to use the Pega Customer Decision Hub.
What information does the U+ Bank website receive in response to the real-time container request by Customer Decision Hub?
- A. Only the image location and its placement type
- B. Only relevant action details and its treatment details
- C. Only the image location
- D. Only the action name and description
Answer: B
NEW QUESTION 31
U+ Bank has recently introduced a few mortgage offers that are presented to qualified customers on its website. The business now wants to prevent offer overexposure, as overexposure negatively impacts the customer experience.
Select the correct suppression rule for the requirement: If a customer is presented on the website with the same offer five times in the last 14 days, do not show the same offer to that customer for the next 10 days.
- A. Suppress an action for 10 days if there are five impressions for web channel in the last 14 days
- B. Suppress an action for 10 days if there are five impressions for any channel in the last 14 days
- C. Suppress an action for 14 days if there are five rejects for web channel in the last 10 days
- D. Suppress a group of actions for 10 days if there are five impressions for any channel in the last 10 days
Answer: A
NEW QUESTION 32
To access a property from an unconnected component, you use the____________.
- A. component-dot-property construct
- B. property value
- C. dot-property value directly
- D. customer-dot-property construct
Answer: A
NEW QUESTION 33
U+ Bank wants to offer credit cards only to low-risk customers. The customers are divided into various risk segments from Good to Very Poor. The risk segmentation rules that the business provides use the Average Balance and the customer Credit Score.
As a decisioning consultant, you decide to use a decision table and a decision strategy to accomplish this requirement in Pega Customer Decision Hub.
Using the decision table, which label is returned for a customer with a credit score of 240 and an average balance 35000?
- A. Poor
- B. Good
- C. Fair
- D. Very Poor
Answer: D
NEW QUESTION 34
MyCo, a mobile company, uses Pega Customer Decision Hub to display offers to customers on its website. The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.
The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
As a decisioning consultant, what do you configure to select the best offer from both groups based on customer behavior?
- A. Ensure that the propensity is enabled in Arbitration tab.
- B. Create a prioritization decision strategy at the Group-level.
- C. Enable an action value in the prioritization formula.
- D. Create an adaptive model rule at the Issue-level.
Answer: C
NEW QUESTION 35
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