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| Section | Objectives |
|---|---|
| Arbitration and Strategy Execution | - Arbitration rules and prioritization logic - Real-time container execution |
| Decisioning Fundamentals | - Decision management concepts - Customer 360 and contextual decisioning |
| Reporting and Analytics | - Insights and reporting dashboards - Decision strategy performance monitoring |
| Real-time Decisioning | - Real-time customer interaction handling - Event-driven decision strategies |
| Adaptive Models and AI | - Predictive analytics in decisioning - Adaptive learning models |
| Next-Best-Action Designer | - Action prioritization and proposition management - NBA Designer configuration |
| Customer Decision Hub | - Next-Best-Action (NBA) framework - Business Issues, Groups, and Strategies |
1. U+ Bank wants to use Pega Customer Decision Hub to show the Reward Card offer to the qualified customers on its website. In preparation, the action, the treatment, and the real-time container are already created. As a decisioning consultant, you are now expected to make the remaining configurations in the Next-Best-Action Designer's Channel tab to enable the website to communicate with the Pega Customer Decision Hub.
To achieve this requirement, which two tasks do you perform in the Next-Best-Action Designer's Channel tab? (Choose Two)
A) Enable web channel
B) Add contact policy rules
C) Map the real-time container to a business structure level
D) Define the starting population
2. U+ Bank, a retail bank, wants to show home loan offers to customers who log in to their website. U+ Bank decides to use the Pega Customer Decision Hub.
What information does the U+ Bank website receive in response to the real-time container request by Customer Decision Hub?
A) Only the image location
B) Only the action name and description
C) Only relevant action details and its treatment details
D) Only the image location and its placement type
3. The following decision strategy outputs the most profitable shoe a retailer can sell. The profit is the selling Price of the shoe, minus the Cost to acquire the shoe.
The details of the shoes are provided in the following table:
According to the decision strategy, what is the output of component in the blank space highlighted in red?
A) Nike
B) Reebok, Puma, Adidas, Nike
C) Nike, Adidas, Puma, Reebok
D) Reebok
4. DRAG DROP
You are a strategy designer on a next-best-action project and are responsible for designing and implementing decision strategies.
Select each component on the left and drag it to the correct requirement on the right.
5. MyCo, a mobile company, uses Pega Customer Decision Hub to display offers to customers on its website. The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.
The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
As a decisioning consultant, what do you configure to select the best offer from both groups based on customer behavior?
A) Create a prioritization decision strategy at the Group-level.
B) Ensure that the propensity is enabled in Arbitration tab.
C) Create an adaptive model rule at the Issue-level.
D) Enable an action value in the prioritization formula.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: Only visible for members | Question # 5 Answer: D |
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