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HP Selling HP Personal Systems Services 2018 Sample Questions:

1. What does the HP Partner First Portal allow partners to do? (Select two.)

A) access business selling tools, training, and other resources such as HP Sales Central
B) check warranty coverage
C) access information about HP hardware & services
D) register and track services
E) create a quote

2. What are the six stages of the HP Services lifecycle?

A) Discover and Configure, Deploy, Secure, Maintain, Replace and Decommission
B) Plan and Optimize, Configure, Install, Maximize, Maintain, Repair and Decommission
C) Discover and Design, Configure, Deploy, Optimize, Maintain, Dispose and Refresh
D) Design and Plan, Integrate, Set-up, Manage, Maintain, Repair and Refresh

3. Which tool allows a customer to see the recommended services for their selection of hardware on your e-commerce website?

A) HP Cirrus
B) HP Sales Central
C) HP Support Center
D) HP Cross Sell Solution

4. A customer states that the standard base warranty is sufficient. How should you respond?

A) The price difference between services and hardware is so little. Does it make sense to only count on the standard base warranty?
B) 80% of customers who start with the standard base warranty will pay for enhanced service coverage before the standard warranty expires.
C) With a base warranty, you cannot choose the service level or the repair method. Can you afford to wait if repairs are needed? What happens after the base warranty expires?
D) The standard base warranty only lasts 30 days. You might as well start by buying services to provide greater protection lor your devices.

Solutions: