Salesforce Slack-Admn-201 Deluxe Study Guide with Online Test Engine
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NEW QUESTION # 70
Large Inc has a number of apps pre-approved in the App Directory for their teams to use, but their admins want to nominate a group of "App Approval Ambassadors" in addition to their Workspace Owners. These
"Ambassadors" will be responsible for reviewing and approving or denying apps in a #plz-app-request channel.
How can the Org Admin ensure that these "Ambassadors" are able to most efficiently approve or deny apps?
- A. Add the "Ambassadors" as "selected members or groups" to manage Approved Apps.
- B. Have the "Ambassadors" conduct app review in the channel, using emoji to alert the Admins to whitelist the app.
- C. Promote the "Ambassadors" to Workspace Admins in Slack.
- D. Promote the "Ambassadors" to Workspace Owners in Slack.
Answer: A
Explanation:
In Enterprise Grid, you can:
"Delegate app management by selecting specific members or user groups who are allowed to review, approve, and manage app requests." This provides a controlled and efficient way to expand app review capabilities without elevating users to Workspace Owner or Admin roles.
(Reference: Slack Administration Study Guide - App Management and Delegated App Approvals)
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NEW QUESTION # 71
Large Inc. is a consumer goods company that uses the Slack Enterprise Grid org.
Large Inc.'s Human Resources (HR) director is looking to streamline how they:
* Share department-specific policies, and
* Handle sensitive questions hiring managers may have regarding recruiting and candidate offers.
Each department has its own separate Enterprise Grid workspaces. How should the HR director use Slack for this use case?
(Select the best answer.)
- A. Create a multi-workspace public channel for each department, and add the hiring managers to the appropriate channel.
- B. Create separate hiring manager group direct messages (group DMs) for each Department.
- C. Create a multi-workspace private channel for each department, and add the hiring managers to the appropriate channel.
- D. Create a private channel in the HR workspace, and add the departmental hiring managers to that channel.
Answer: C
Explanation:
Slack recommends using multi-workspace private channels to manage sensitive information securely across workspaces.
"Multi-workspace private channels allow members from multiple workspaces to securely collaborate, making them ideal for department-specific discussions and sensitive topics." Public channels (A) are inappropriate due to the sensitivity of the HR discussions. Private channels limited to one workspace (C) would restrict access. Group DMs (D) are not scalable or organized for ongoing collaboration.
(Reference: Slack Administration Study Guide - Managing Multi-Workspace Private Channels)
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NEW QUESTION # 72
You're working with other Workspace Admins to define the criteria to approve requests to convert public channels to private.
What is one example of an acceptable reason to convert a public channel to private?
- A. Members of the workspace do not wish to be notified of new content in the channel.
- B. Several members in the channel are also communicating by direct message (DM).
- C. Channel membership is low; in the single digits.
- D. Channel members need to share sensitive files which should not be accessible by the wider workspace.
Answer: D
Explanation:
Slack best practices state:
"If channel content needs to become more sensitive or confidential, converting a public channel to private helps control access to information." Low membership (B) or duplicate conversations (C) are not valid reasons. Notification preference (A) does not relate to confidentiality.
(Reference: Slack Administration Study Guide - Guidelines for Converting Channels)
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NEW QUESTION # 73
Amy is an Org Owner on an Enterprise Grid plan.
A workspace Admin informs Amy that a confidential file has been uploaded to a public channel by mistake.
Amy needs to remove the file and determine who has downloaded it.
What should Amy do to accomplish this goal?
- A. Using Slack Enterprise Key Management (EKM), revoke key access for the file, and review the EKM logs to see who downloaded the file.
- B. Using a third-party eDiscovery app, delete the file and use data exports to determine who downloaded the file.
- C. Using an integrated Data Loss Prevention (DLP) solution, delete the file, and then review the Audit Logs API to see who downloaded the file.
- D. Using MDM, disable file downloads and then use session management to see who was logged in and downloaded the file.
Answer: C
Explanation:
The proper course of action involves:
* Deleting the file through an integrated Data Loss Prevention (DLP) solution.
* Reviewing access through the Audit Logs API.
Slack documentation confirms:
"A DLP integration allows detection and remediation (e.g., deletion) of sensitive files or messages. The Audit Logs API provides detailed logs of user activity, including file downloads." Mobile Device Management (MDM) focuses on device security, not file tracking, and EKM controls encryption but doesn't show file download actions.
(Reference: Slack Administration Study Guide - Security and Compliance - Data Loss Prevention and Audit Logs)
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NEW QUESTION # 74
You're an Org Admin for a global organization operating in multiple time zones. In your org-wide #help-slack channel, members report they are receiving notifications outside of their working hours from other members operating in different time zones. In addition to recommending Do Not Disturb (DND) preferences, how can you help promote a digital HQ at your organization and ensure that members are receiving notifications only during working hours?
(Select the best answer.)
- A. Enable members to set their profile status to Away whenever they are not online.
- B. Enable members to use the Scheduled Send feature so that messages can be sent during shared working hours.
- C. Enable members to set reminders for themselves to send the message during shared working hours.
- D. Enable members to view a recipient's local time within their profile before sending a message.
Answer: B
Explanation:
Slack recommends using the Scheduled Send feature to respect teammates' working hours:
"The Scheduled Send feature allows members to compose a message now and schedule it to be delivered during the recipient's preferred working hours." While viewing someone's local time (C) is helpful, Scheduled Send (B) directly solves the problem by deferring the notification appropriately. Setting reminders (D) or Away statuses (A) do not proactively delay messages.
(Reference: Slack Administration Study Guide - Respecting Work-Life Balance in Global Teams)
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NEW QUESTION # 75
Which of the following statements describes the effect of configuring mandatory Two Factor Authentication (2FA) in Slack?
- A. Members must use a biometric reader to authenticate with Slack.
- B. Members must have a sophisticated and complex password that is updated regularly.
- C. Members must submit a verification code along with their password each time they sign in.
- D. Members use single sign-on (SSO) to handle the exchange of usernames and passwords on behalf of Slack.
Answer: C
Explanation:
Mandatory Two Factor Authentication (2FA) adds an extra layer of security to member accounts. When enabled, Slack requires that:
"Members must enter a verification code from an authentication app or text message after submitting their password to successfully sign in." This means each time members sign into Slack, they must provide both their password and a second factor, typically a code generated by a mobile authentication app or received via SMS. This prevents unauthorized access even if a password is compromised.
The other options (A, B, C) describe different security measures but do not accurately represent the behavior of 2FA as configured in Slack.
(Reference: Slack Administration Study Guide - Security and Compliance - Two Factor Authentication)
NEW QUESTION # 76
You recently joined an organization that is on Slack's Enterprise Grid plan and because of your previous Slack Admin experience, you were added as a Grid Owner. You notice the organization is still managing provisioning manually, using a "just-in-time" process.
At your last company, you saw the benefits of connecting identity provider (IdP) groups to Slack.
Which two aspects of IdP group mapping will benefit your current organization?
(Select the TWO best answers.)
- A. It will enable automatic additions and removals of members in an IdP group to workspaces within your organization.
- B. It will enable automatic additions of members in an IdP group to channels within your organization.
- C. It will enable member provisioning as a required step for all Org Owners.
- D. It will enable automatic approvals and authentications of integrations within your organization.
- E. It will enable automatic additions and removals of members in an IdP group to Slack Connect channels within your organization.
Answer: A,B
Explanation:
According to Slack's official documentation on IdP group management:
"Mapping IdP groups to Slack allows automatic provisioning and deprovisioning of users to workspaces and user groups. Members added to an IdP group are automatically added to associated Slack user groups and workspaces." This dramatically reduces manual effort and ensures correct workspace and channel access is kept current.
Slack Connect (C) is external collaboration and not managed directly via IdP groups. D and E are unrelated to IdP functionality.
(Reference: Slack Administration Study Guide - Identity Provider Group Mapping)
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NEW QUESTION # 77
You're a Workplace Admin for a major retail chain in Europe on the Slack Pro plan. An executive user asks to access channel history from more than 18 months ago, but the retention policy was set at one year.
Will it be possible for you to recover the data?
(Select the best answer.)
- A. Yes, because Slack employs multi-factor authentication for all administrative access to systems. Slack can access channel history upon request from Org Admins.
- B. No, because this company is in a territory affected by GDPR. Slack is legally not allowed to provide this data after the retention date has passed.
- C. Yes, because Slack's disaster recovery policy and business continuity plan provide backups that organizations on the Slack Pro plan can access upon request from Org Admins.
- D. No, because customer data is removed immediately upon expiration of message retention. Slack deletes all information from production systems at that time.
Answer: D
Explanation:
According to Slack's data retention policies:
"When a message retention policy is applied and messages reach their expiration, Slack permanently deletes the messages from production systems, and recovery is not possible." Slack's business continuity plans and MFA security are unrelated to data retrieval for expired content. GDPR (C) impacts retention requirements but the critical reason for non-recovery is Slack's deletion behavior (D).
(Reference: Slack Administration Study Guide - Message Retention and Data Deletion Policy)
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NEW QUESTION # 78
You're an admin in your organization's external workspace primarily used for Slack Connect conversations.
You received several complaints about inappropriate messages from an external user.
Which step should you take to eliminate inappropriate messages from this user moving forward?
- A. Encourage users who reported the messages to use the /leave slash command in each conversation with the offensive user.
- B. Remove the user from all of their channels in bulk using the External People menu.
- C. Disconnect all shared connection points with the offensive user's organization using the Connections menu.
- D. Mute the offensive user in each of the channels where they have membership using the channel Settings menu.
Answer: B
Explanation:
Slack recommends:
"Admins can remove external members from all Slack Connect channels in bulk via the External People Management dashboard." Disconnecting all shared connections (A) is extreme and affects the entire organization. Muting (C) only hides messages for individuals. /leave (D) only removes users themselves, not the offender.
(Reference: Slack Administration Study Guide - Managing External Users)
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NEW QUESTION # 79
You're an Org Admin of an Enterprise Grid org consisting of three workspaces: IT, Internal, and Contractors.
An executive wants to create a communication channel with everyone in the IT and Internal workspace, but not Contractors.
What is the best way to create this channel so that it will only be visible to people in the IT and Internal workspaces?
(Select the best answer.)
- A. Create a multi-workspace channel between the IT and Internal workspaces.
- B. Create an org-wide channel, and exclude the Contractors workspace.
- C. Create a Slack Connect channel between the IT and Internal workspaces.
- D. Create a channel in the IT workspace, and invite members from the Internal workspace as guests.
Answer: A
Explanation:
Slack recommends:
"Multi-workspace channels allow you to share a channel between select workspaces within an Enterprise Grid org, enabling collaboration across designated workspaces while keeping others excluded." Org-wide channels (A) include all members by default. Slack Connect (B) is for external organizations, not internal collaboration. Inviting Internal members as guests (C) is unnecessary and inefficient.
(Reference: Slack Administration Study Guide - Multi-Workspace Channels)
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NEW QUESTION # 80
You're a Slack Org Owner at Acme Inc. Several employees report that public channels are difficult to search and find. This results in channel sprawl or duplicative channels being created by employees. The Slack experience is now noisy and confusing. You need a solution to address this while still enabling members to create channels quickly.
What should you do?
(Select the best answer.)
- A. Pin your organization's Slack Etiquette Guide to the org-wide Slack tips and tricks channel.
- B. Create and communicate a channel naming and creation policy that includes channel structure and naming convention for your organization.
- C. Create a process to request public channel creation through Slack admins.
- D. Post a list of global org-wide public channels in your Slack announcement channels to create awareness amongst employees.
Answer: B
Explanation:
Slack recommends setting and communicating a strong channel naming and creation policy to improve discoverability and reduce confusion.
According to Slack best practices for channel management:
"A consistent channel naming convention helps employees find information more easily and prevents the creation of duplicative channels. A documented and communicated policy ensures that channel creators follow structure guidelines without needing admin intervention." Pinning guides (A) and posting lists (B) are helpful for awareness but do not solve the underlying structural issues. Requiring admins for every new channel (C) is too restrictive and counter to Slack's flexibility model.
(Reference: Slack Administration Study Guide - Channel Management and Naming Conventions)
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NEW QUESTION # 81
Medium Inc's #hr-benefits channel is a default channel designed to educate employees on benefit information and updates. However, it is now filled with requests for benefits help. Sometimes people even post sensitive personal information when asking questions.
Which TWO options, combined, present the best solution to reduce noise in this channel? (Choose two.)
- A. Encourage employees to direct message the HR team with questions and confidential information.
- B. Limit the posting permissions to Org Admins, plus specific people.
- C. Archive the channel and create a new channel to eliminate the noise.
- D. Create a private channel and implement a personal benefits workflow, which doesn't broadcast the sensitive information in channel.
Answer: B,D
Explanation:
The best way to manage noise while protecting sensitive information includes:
* Limiting posting permissions - According to Slack's official guidance:
"You can restrict who can post to a channel by limiting posting permissions to specific people, ensuring that only authorized individuals can post while others can read."
* Creating a private channel with a personal benefits workflow:
"Private channels are suitable for discussions requiring confidentiality. Workflows can route sensitive questions to HR without public visibility." Encouraging DMs (option C) helps, but it is not a structured or scalable solution for organizational processes.
Archiving the channel (option D) would disrupt access to the historical benefits information and is unnecessary.
(Reference: Slack Administration Study Guide - Channel Management Best Practices and Workflows)
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NEW QUESTION # 82
Takeshi is an Org Admin on Enterprise Grid. A business leader asks him to create an org-wide channel for a cross-functional company project, but he replies that he needs to create a cross-workspace channel instead.
Which of the following best describes why a multi-workspace channel is more appropriate than an org-wide channel in this scenario?
- A. There is a limit of ten org-wide channels, and this project would not necessitate creating one.
- B. Org-wide channels are discoverable by all workspaces in the same Grid org and should only be used for information that applies to all employees.
- C. Org-wide channels are created by default when Slack is first implemented and cannot be reconfigured afterwards.
- D. Multi-workspace channels can be archived at the end of the project, but org-wide channels cannot.
Answer: B
Explanation:
In Enterprise Grid, an org-wide channel is intended for communications relevant to all members across all workspaces. Slack documentation states:
"Org-wide channels are automatically shared with every workspace in your organization and should be used for information that applies to everyone, such as company-wide announcements." Since a cross-functional project would involve specific participants and not the entire organization, a multi- workspace channel is a more appropriate and flexible solution.
(Reference: Slack Administration Study Guide - Enterprise Grid Channels and Communication Best Practices)
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NEW QUESTION # 83
Lydia, an Org Admin on Enterprise Grid, wants to appoint members from her company's corporate events team to invite external guests to Slack. However, these corporate events team members are regular Slack members, not Workspace Admins.
Where should Lydia go to allow these individuals to start inviting guests on Slack?
- A. Workspace Invitations page
- B. Workspace Settings
- C. Organization Policies
- D. Workspace Transfer Ownership page
Answer: C
Explanation:
In Enterprise Grid, to manage who can invite guests:
"Org Admins can configure organization-wide policies that set permissions for inviting external users, including granting specific non-admin users the ability to invite guests." This is handled under Organization Policies, not through workspace-specific settings or ownership transfer.
(Reference: Slack Administration Study Guide - User Management and Org Policies)
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NEW QUESTION # 84
Your company, Alpha Corp, highly prioritizes information security. The company has just set up Slack Connect channels to work with Beta Corp. Slack Connect direct messages (DMs) are disabled at this time.
Given this, your Chief Information Officer (CIO) wants to know whether your organization's users can communicate with external users from Beta Corp using Slack Connect DMs.
What should you tell the CIO?
(Select the best answer.)
- A. Alpha Corp users can DM any Beta Corp users that are in the same Slack Connect channels as they are.
- B. Alpha Corp users cannot DM anyone from Beta Corp since Slack Connect DMs are disabled.
- C. Alpha Corp users can DM any Beta Corp users now that the two organizations have been connected.
- D. Workspace Admins can give access to specific Alpha Corp users to DM with Beta Corp.
Answer: B
Explanation:
Slack clearly states:
"If Slack Connect DMs are disabled for your organization, users cannot initiate or receive direct messages from users in external organizations, even if they share Slack Connect channels." Thus, users cannot DM external users if Connect DMs are disabled, regardless of their presence in shared channels. Options A, B, and D incorrectly suggest DMs would still function.
(Reference: Slack Administration Study Guide - Slack Connect Security Settings)
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NEW QUESTION # 85
How many integrations can be installed on a workspace on the Standard plan?
- A. 25 integrations
- B. Unlimited
- C. 10 integrations
- D. 5 integrations
Answer: B
Explanation:
On the Standard plan (and higher tiers), Slack allows:
"Unlimited app integrations, meaning you can install as many apps from the Slack App Directory or custom- built apps as needed." There are no integration limits beyond any practical workspace-specific guidelines.
(Reference: Slack Administration Study Guide - Slack Pricing Plans and Feature Comparisons)
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NEW QUESTION # 86
You're a Slack Workspace Owner responsible for setting up an app-approval process.
In order to set up this process, which two actions are recommended?
(Select the TWO best answers.)
- A. Send all app approval requests to app managers in a Slackbot message.
- B. Instruct app requestors to post a business justification in #help-admins when requesting apps.
- C. Restrict apps that aren't already used by your organization.
- D. Turn on app approval so members can only install apps that have been pre-approved.
- E. Send all notifications to a specific channel that includes all app managers for app approval.
Answer: D,E
Explanation:
According to Slack App Management best practices:
"Turn on app approval to restrict app installation to only those apps that have been reviewed and approved."
"Notifications about app requests should be sent to a specific Slack channel where app managers can easily review and approve or deny requests." Options A and C suggest manual, ad-hoc processes, which are not scalable or officially recommended for structured app management. Option B incorrectly describes app restrictions not tied to a formal approval process.
(Reference: Slack Administration Study Guide - App Management and Approvals)
NEW QUESTION # 87
You're the Grid Owner for your sales company's Slack Enterprise Grid instance. Departments are spread across multiple workspaces and collaborate with their customers through Slack Connect.
Your company is growing quickly, and you want to have more control over external collaboration. You decide to set up an external workspace dedicated to Slack Connect channels. This workspace should include all current users, plus any future users.
What is the easiest and most efficient way to go about adding users to the new workspace? (Select the best answer.)
- A. Sync all current and future users to the workspace using identity provider (IdP) groups.
- B. Use an org-wide default channel to introduce the new workspace and its purpose. Ask all users who are currently using Slack Connect to join the workspace.
- C. Make the workspace a default workspace for all current and future users.
- D. Use the workspace's admin dashboard to add all users within your organization.
Answer: C
Explanation:
The most efficient method to ensure all users are automatically added is:
"Make the workspace a default workspace for the Enterprise Grid organization. This way, all current and future members will automatically be added without manual intervention." Syncing IdP groups (Option D) could work but requires additional setup complexity and group management.
(Reference: Slack Administration Study Guide - Default Workspace Management in Enterprise Grid)
NEW QUESTION # 88
You're a Workspace Owner on the Slack Business+ plan.
Your company receives a report indicating the leak of trade secrets and needs to urgently investigate by reviewing Slack content in public channels.
What is the best way to quickly handle this request?
(Select the best answer.)
- A. Contact Slack, and apply to export data from all channels and conversations, including private channels and direct messages (DMs).
- B. Contact Slack, and request access to export the required public channel data.
- C. Use the Discovery APIs to export the required public channel data.
- D. Use the Import/Export Data tool under workspace settings to export the required public channel data.
Answer: D
Explanation:
Slack's documentation for the Business+ plan specifies:
"Workspace Owners can use the standard Import/Export Data tool to export data from public channels without needing to contact Slack or request additional permissions." Discovery APIs (D) are only available on the Enterprise Grid plan. A and B would only apply for more extensive exports (such as private channels, which would require special approval, typically for compliance or legal reasons).
(Reference: Slack Administration Study Guide - Exporting Data from Slack)
NEW QUESTION # 89
Clint is a Workspace Owner on the Sales Workspace, and his organization is on Slack's Enterprise Grid plan.
Clint cannot find the option to make the #announcement-sales multi-workspace channel available to all Workspaces in the Org.
Who can give Clint multi-workspace channel permissions?
- A. A Workspace Owner, who already has multi-workspace channel permissions, can give them to Clint.
- B. Org Owners and Org Admins decide who can manage multi-workspace channels in this situation.
- C. The Sales Workspace Primary Owner can give multi-workspace channel permissions to Clint.
- D. Only Org Owners can manage multi-workspace channels.
Answer: B
Explanation:
In Enterprise Grid:
"Org Owners and Org Admins are responsible for assigning the permission to create and manage multi- workspace channels." Workspace Owners cannot independently assign this permission unless the Org-level Admins grant them the necessary rights.
(Reference: Slack Administration Study Guide - Enterprise Grid Channel Management)
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NEW QUESTION # 90
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