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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: User Lifecycle Management | 14% | - Manage user roles and admin roles - Configure single sign-on (SSO) and identity management - Handle user onboarding and offboarding - Configure user provisioning and deprovisioning |
| Topic 2: Fundamentals | 9% | - Navigate the Slack Admin console - Understand Slack roles and responsibilities - Differentiate between Slack plans and features |
| Topic 3: Channel & User Group Administration | 28% | - Manage default channels and required channels - Manage user groups and channel permissions - Implement channel naming conventions and best practices - Convert public channels to private channels - Configure channel management policies |
| Topic 4: Enabling Slack Success | 15% | - Promote best practices and user adoption - Create help channels for user support - Use analytics and reporting to measure engagement - Drive organizational collaboration and productivity |
| Topic 5: Workspace Administration | 9% | - Manage workspace settings and configurations - Understand Enterprise Grid organization vs single workspace - Configure workspace-level and org-level policies |
| Topic 6: App Administration | 10% | - Manage integrations and workflows - Configure app permissions and settings - Understand Slack Connect for inter-organization collaboration - Manage app approvals and app directory |
| Topic 7: Security | 15% | - Enable multi-factor authentication (MFA) - Configure domain and IP restrictions - Configure security policies and compliance settings - Manage DLP (Data Loss Prevention) and retention policies - Monitor and audit workspace activity |
1. A project team in charge of implementing Slack plans to check in with their executive team three months after the launch. The goal of this check-in meeting is to define the success of Slack at the organization.
What should the team do to prepare for this milestone most effectively?
A) Show the progress that has been made on configuring single sign-on (SSO) and training the IT help desk team on Slack's admin capabilities.
B) Meet with key business units to identify and measure opportunities to improve productivity using Slack.
C) Prepare to show the executive team the admin console so they understand the depth of settings and policies available in Slack.
D) Display the number of weekly active members in Slack, trending from the beginning of the launch to the three-month mark.
2. A user with a claimed email domain tries to create a new workspace. The user is redirected to the Enterprise Grid org's workspace directory and is asked to join an existing workspace or contact the Grid Org Owners for more details.
True or False: Claiming relevant domains for your Enterprise ensures that all workspaces are subject to the organization's Grid policies, such as message retention, SSO/security settings, and eDiscovery/archiving.
A) False
B) True
3. Your organization is on the Slack Enterprise Grid plan.
Which action can be performed by an Org Owner but not a Workspace Owner?
(Select the best answer.)
A) Set message retention policies.
B) Turn on approved apps.
C) Reset all members' passwords.
D) Manage single sign-on (SSO) settings.
4. Your organization is choosing an identity provider (IdP) and preparing to launch Slack Enterprise Grid.
You want users to start working in Slack as soon as possible.
What is the best way to create new users so they can start working on your Enterprise Grid?
A) Use Slack's built-in authentication, which will prompt members to sign in using their email address and Slack password.
B) Add all new users to your Enterprise Grid as guests, so their sign-in process is not disrupted after you choose an IdP and configure SSO.
C) Choose and configure your IdP before configuring single sign-on (SSO), since end users can't sign in to Enterprise Grid without SSO.
D) Downgrade your Slack plan to Business+ and turn off SSO.
5. An IT administrator at Watch Corp is responsible for launching Slack to the company. The security team has outlined the importance of keeping all applications on all devices updated to the latest version.
How should the IT administrator roll out Slack?
A) Install the Slack Desktop App to all of their employees' machines, disabling automatic updates.
B) Send an announcement to the company, communicating the steps for how to download and update the Slack app, and outlining why it is important for the security team.
C) Install the Slack Desktop App to all of their employees' machines, allowing automatic updates.
D) Propose that users only use Slack in a browser, so employees only have to worry about updating their browser.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: C |
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