[Oct-2021] GCP-GC-REP Dumps Full Questions - Genesys Certified Professional Exam Study Guide
Exam Questions and Answers for GCP-GC-REP Study Guide
NEW QUESTION 21
Which of the following are available report file formats for export? (Choose three.)
- A. .docx
- B. .pdf
- C. .doc
- D. .xls
- E. .xlsx
- F. .txt
Answer: B,C,D
NEW QUESTION 22
Which of the following reports are aggregated daily? (Choose two.)
- A. Agent Metrics Report
- B. Agent Quality Details Report
- C. Agent Metrics Export Report
- D. Agent Login-Logout Details Report
Answer: A,D
NEW QUESTION 23
What is the metric called for the average amount of time an interaction waits in queue before an agent answers it?
- A. ASA
- B. ATT
- C. AHT
- D. ACW
Answer: A
NEW QUESTION 24
While Alex monitors the queue reports, Sam deleted an inactive agent from the queue. Will this affect the metrics?
- A. No
- B. Yes
Answer: B
NEW QUESTION 25
Which of the following report is used to measure the time an agent spent not responding to alerting interactions and idle?
- A. Agent Activity Summary Report
- B. Agent Quality Details Report
- C. Agent Metrics Report
- D. Agent Login-Logout Details Report
Answer: A
NEW QUESTION 26
What will be the agent's user status in the interaction view when you change an agent's queue status from On Queue to Off Queue?
- A. Available
- B. Break
- C. Busy
- D. Away
Answer: B
NEW QUESTION 27
Rayan, as the supervisor, noticed some issues in the interactions handled by the agents. He exported the Agent Metrics report for detailed statistics to troubleshoot the issue. Identify the areas that would help him in resolving the problems. (Choose four.)
- A. Learn the reason for long or short interactions.
- B. Coach the agent on positive behaviors such as better call control.
- C. Review interactions in which an agent's performance varies significantly from the average.
- D. Focus on numerical results, which tend to encourage desirable results.
- E. Identify opportunities for improvement.
- F. Train the agent to reduce handle time.
Answer: A,B,C,F
NEW QUESTION 28
What will happen if too many reports run at the same time?
- A. Reports run successfully
- B. Partial Reports will run
- C. Reports will fail to run
Answer: C
NEW QUESTION 29
You just ran the Queue Metrics Interval report and unsure how the average speed of answer (ASA) was calculated. Where can you find this information for Genesys Cloud Contact Center?
- A. CIC Data Dictionary
- B. Contact Center User Manual
- C. Google
- D. Resource Center
Answer: D
NEW QUESTION 30
Reports provide only real-time information.
- A. False
- B. True
Answer: A
NEW QUESTION 31
How many days does the report exist after you run it?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: D
NEW QUESTION 32
Which view displays current metrics and information about the queues if you have a membership?
- A. Queues Activity
- B. Queues Performance
- C. My Queues Activity
- D. Queues
Answer: A
NEW QUESTION 33
Your customizations in the interaction view remain in effect even if you leave and return to the view.
- A. True
- B. False
Answer: A
NEW QUESTION 34
After the report gets deleted, you can download it from the archived list.
- A. False
- B. True
Answer: A
NEW QUESTION 35
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