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Avaya IP Office™ Platform Support certification is ideal for professionals who work with small to medium-sized businesses and have experience in installing and maintaining Avaya IP Office™ solutions. Avaya IP Office™ Platform Support Certified Exam certification is recognized globally and provides a competitive edge to professionals in the industry. The Avaya 78201X exam is essential for individuals who want to advance their careers in the field of IP Office™ Platform Support and gain recognition for their expertise in the industry.
NEW QUESTION # 59
A customer reports a delay of 5 seconds in receiving calls over analog trunks on the target phone. What could be the cause of this problem?
- A. Improper configuration of the system Locale.
- B. High level is set on Incoming Call Route.
- C. IP Office is not receiving the ICLID from PSTN.
- D. Ring delay is not configured on system telephony settings.
Answer: C
Explanation:
Reference:
https://downloads.avaya.com/elmodocs2/ip_office/R3.1/maintenance.pdf
NEW QUESTION # 60
Which application should you use to access and configure the IP Office Security Settings, including configuring secure access to the IP Office system?
- A. Manager Application
- B. Web Manager Application
- C. Monitor Application
- D. System Status Application
Answer: A
Explanation:
Explanation
References:
https://downloads.avaya.com/css/P8/documents/100119917
NEW QUESTION # 61
In a new deployment of Avaya Communicator, a user can make calls, but the Presence and Instant Messaging features are not functioning. Which of the following is the reason for the user's inability to use these features?
- A. The IP Office is configured with the Essential Edition only.
- B. The new codecs are not supported by the system.
- C. The user's profile has not been correctly configured.
- D. The user is not set up as an agent in the system.
Answer: A
Explanation:
Explanation
References:
https://downloads.avaya.com/css/P8/documents/101005862
NEW QUESTION # 62
When creating a Short Code that is to connect to a Start Point on the modules in Voicemail Pro, which short code feature can be used?
- A. Voicemail Collect
- B. Start Point Node
- C. Voicemail On
- D. Voicemail Call Flow
Answer: D
Explanation:
When creating a Short Code that connects to a Start Point on the modules in Voicemail Pro, the Voicemail Call Flow feature should be used. This feature allows the Short Code to trigger a specific voicemail flow, guiding calls to the defined start point within the Voicemail Pro configuration.
NEW QUESTION # 63
What are the two essential requirements when planning for a Small Community Network (SCN)? (Choose two.)
- A. Advanced Edition
- B. H.323
- C. VCM channels
- D. PRI trunks
- E. IP Routes
Answer: C,E
Explanation:
Reference:
http://downloads.avaya.com/css/P8/documents/003681836
NEW QUESTION # 64
Which two values affect the size of a ContactStore server? (Choose two.)
- A. The number of voicemail channels
- B. The number of concurrent users for search and replay function
- C. The number of recordings
- D. The number of incoming lines
- E. The number of hunt groups
Answer: B,C
NEW QUESTION # 65
When using the System Status Application for troubleshooting, which two options can be utilized for gathering data? (Choose two.)
- A. Continuous Log and Snapshot Only
- B. Snapshot Only and Development Tracing
- C. Continuous Log and Development Tracing
- D. Resource View and Selective View
- E. Development Tracing and Resource View
Answer: A,C
Explanation:
Explanation
References:
https://downloads.avaya.com/css/P8/documents/100150298 Page: 14-15
NEW QUESTION # 66
Where can additional IP Office Service User logins be setup?
- A. the IP Office System Monitor Application
- B. the IP Office Manager Security Settings
- C. the IP Office Softphone Application
- D. the IP Office Manager Network Configuration
Answer: B
NEW QUESTION # 67
Which method is NOT recommended to avoid corruption of the data on the SD card when removing the SD card from the IP Office?
- A. Pull out the card. Special shutdown is not required.
- B. Dial the shutdown short code to shut down the card before removing the SD card.
- C. Use the Manager application to shut down the card before removing the SD card.
- D. Use System Monitor to shut down the card before removing the SD card.
Answer: A
Explanation:
Reference:
https://www.manualslib.com/manual/824589/Avaya-Ip-Office-Essential-Edition.html?page=92
NEW QUESTION # 68
On an IP Office 500 V2 there are two SD card slots. The first contains the System SD card, which has a unique feature key number.
The unique feature key number is essential for which purpose?
- A. to provide the upgrade tool
- B. to allow the storage of the correct version bin files
- C. to validate licenses
- D. to set the Voicemail type, either Embedded or Voicemail Pro
Answer: C
NEW QUESTION # 69
Which Configuration tile within the Configuration Wizard, must be populated first, before any other tiles can be seen?
- A. Users
- B. Ignite
- C. System
- D. Status
Answer: C
Explanation:
Within the Configuration Wizard, the System tile must be populated first before any other tiles can be seen. This step involves configuring the system settings, which are required as a foundational setup before proceeding with other configurations such as users, voicemail, or telephony settings.
NEW QUESTION # 70
A customer has a requirement to prevent certain users from dialing out after 5 PM; they can only dial the emergency number and internal extensions.
Which two programming options can you use to achieve this? (Choose two.)
- A. Account Codes
- B. Source Number
- C. User Rights
- D. Time Profiles
- E. System short Codes
Answer: C,E
NEW QUESTION # 71
How can you find the IP address of an IP extension?
- A. Use ARP from your PC.
- B. Look on the label on the underside of all IP Phones.
- C. Use the Extension Summary in SSA.
- D. Use Monitor to reset the telephone, and watch it get a new DHCP address.
Answer: C
NEW QUESTION # 72
A customer reports a delay of 5 seconds in receiving calls over analog trunks on the target phone. What could be the cause of this problem?
- A. Improper configuration of the system Locale.
- B. High level is set on Incoming Call Route.
- C. IP Office is not receiving the ICLID from PSTN.
- D. Ring delay is not configured on system telephony settings.
Answer: C
Explanation:
Explanation
References:
https://downloads.avaya.com/elmodocs2/ip_office/R3.1/maintenance.pdf
NEW QUESTION # 73
By adding a 4-port expansion card to the IP Office 500 V2, how many expansion units can the IP Office support in total?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: D
NEW QUESTION # 74
During the installation of a Server Edition, the New Hardware screen detects the presence of a second hard drive. For which application is this additional hard drive typically used?
- A. One-X® Portal
- B. Voicemail Pro
- C. Avaya Contact Recorder
- D. Web Services
- E. Call Detail Records
Answer: B
NEW QUESTION # 75
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