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NEW QUESTION # 73
A scheduled job runs nightly to determine if any rate cards need to be applied to generate expense lines. What is the name of the scheduled job?
- A. Process CM Costs
- B. Process Expense Lines
- C. Process FM Costs
- D. Process Rate Cards
Answer: C
NEW QUESTION # 74
How can you automate the replenishment of stock levels?
- A. Transfer Orders
- B. Stock Filters
- C. Stock Rules
- D. Transfer Rules
Answer: B
NEW QUESTION # 75
Within the asset audit form, where would you find the list of all assets that were found at the stockroom or warehouse that is being audited?
- A. Scanned assets
- B. Labelled assets
- C. Identified assets
- D. Expected assets
- E. Inventoried assets
Answer: A
Explanation:
According to the Hardware Asset Management documentation, an asset audit is a process of verifying the physical existence and location of assets in an organization, such as a stockroom or a warehouse.
The asset audit form shows the details of the audit, such as the name, description, status, start date, end date, and location of the audit1.
The asset audit form also shows the audit results, which are the status of each scanned asset, such as
"Scanned and expected", "Scanned and not expected", "Expected and not scanned", or "Not expected and not scanned"1.
The scanned assets are the assets that were found at the stockroom or warehouse that is being audited, regardless of whether they were expected or not1.
The scanned assets are displayed in the Scanned Assets related list on the asset audit form1.
Therefore, the correct answer is option B, scanned assets, as they are the list of all assets that were found at the stockroom or warehouse that is being audited. References:
Hardware Asset Management documentation
What is Hardware Asset Management?
NEW QUESTION # 76
What are the baseline asset lifecycle automation flows provided by the Hardware Asset Management (HAM) plugin? (Choose three.)
- A. Hardware disposal
- B. Hardware deployment
- C. Hardware asset order
- D. Hardware retire order
- E. Hardware bulk stock order
- F. Hardware swap order
Answer: A,B,C
Explanation:
The Hardware Asset Management (HAM) plugin is a plugin that enables the Hardware Asset Management application, which helps to track and manage the end-to-end lifecycle of hardware assets, physical and consumable1.
The HAM plugin provides the following baseline asset lifecycle automation flows2:
Hardware asset order: This is a flow that automates the process of ordering new hardware assets from a vendor. It creates purchase orders, stock order tasks, and catalog tasks based on the asset requests and the stock rules2.
Hardware deployment: This is a flow that automates the process of delivering and installing hardware assets to the end users. It creates catalog tasks and updates the asset records and the configuration management database (CMDB) based on the stock order tasks and the asset reservations2.
Hardware disposal: This is a flow that automates the process of disposing of retired hardware assets through a vendor. It creates return merchandise authorization (RMA) records and updates the asset records and the CMDB based on the asset retirements and the vendor contracts2.
Therefore, the baseline asset lifecycle automation flows that are also options in the question are A. Hardware asset order, E. Hardware deployment, and F. Hardware disposal.
The other options that are not baseline asset lifecycle automation flows provided by the HAM plugin are:
B) Hardware bulk stock order: This is not a baseline asset lifecycle automation flow, but a manual action that allows the user to create multiple stock order tasks for different hardware models at once3.
C) Hardware swap order: This is not a baseline asset lifecycle automation flow, but a manual action that allows the user to swap a hardware asset with another hardware asset of the same model4.
D) Hardware retire order: This is not a baseline asset lifecycle automation flow, but a manual action that allows the user to retire a hardware asset and update its status and substatus. Reference:
1: Hardware Asset Management
2: Asset Lifecycle Automation Flows
3: Create a Bulk Stock Order
4: Swap a Hardware Asset
5: Retire a Hardware Asset
NEW QUESTION # 77
What are the main purposes of transfer order line tasks? (Choose two.)
- A. To move transfer orders from one stage to another
- B. To move transfer order lines from one stage to another
- C. To automate reordering of consumables as they are consumed by users
- D. To help track the total number of assets moved from one stockroom to another
- E. To help track service levels and the time frame needed to complete a transfer order
Answer: B,E
Explanation:
* According to the ServiceNow Product Documentation on Transfer Orders1, transfer orders are records that define the movement of assets from one stockroom to another1. They can be used to replenish the stock of assets, fulfill asset requests, or relocate assets1.
* According to the ServiceNow Product Documentation on Transfer Order Line Tasks2, transfer order line tasks are records that define the actions that need to be performed for each transfer order line2. A transfer order line is a record that defines the quantity and model of the assets that are being transferred1.
* The main purposes of transfer order line tasks are2:
* To help track service levels and the time frame needed to complete a transfer order: Transfer order line tasks have a due date and a state that indicate the progress and completion of the transfer order line. They also have a priority and an assignment group that determine the urgency and the responsibility of the transfer order line. These fields help users to monitor and manage the service levels and the time frame needed to complete a transfer order.
* To move transfer order lines from one stage to another: Transfer order line tasks have a type that defines the action that needs to be performed for the transfer order line, such as pick, pack, ship, or receive. As transfer order line tasks are completed, the transfer order line moves from one stage to another, such as requested, in transit, or received. These stages reflect the status and location of the assets that are being transferred.
References:
1: ServiceNow Product Documentation: Transfer Orders
2: ServiceNow Product Documentation: Transfer Order Line Tasks
NEW QUESTION # 78
Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident. Problem and Change forms. What do you recommend to your customer?
- A. Make a show/hide UI action to show only the desired CIs to the itil users
- B. Use the Principal CI class checkbox, to identify the CI classes that they want visible on the Incident, Problem, and Change forms Most Voted
- C. Add a Show field to the base cmdb table: Check the Show box on those CI records they want to display; make reference qualifier to display only the CIs with show=true
- D. Create an Access control to hide the unnecessary CIs from the itil users
Answer: B
Explanation:
To exclude certain types of CIs from the CI lists on the Incident, Problem, and Change forms, you can use the Principal CI class checkbox, which is available on the Class Manager module under Configuration1.
The Principal CI class checkbox allows you to specify which CI classes are considered as principal CIs, meaning they are the most relevant and important CIs for the business services and processes1. By default, only the CI classes that have this checkbox selected are displayed on the CI lists on the Incident, Problem, and Change forms2.
To use this feature, you need to navigate to the Class Manager module, select the CI class that you want to exclude or include, and check or uncheck the Principal CI class checkbox accordingly1. You can also use the Filter option to search for the CI classes by name or label1.
The other options are not recommended or valid ways to exclude certain types of CIs from the CI lists. Adding a Show field to the base cmdb table would require modifying the table schema and creating a reference qualifier, which could affect the performance and integrity of the CMDB3. Creating an Access control to hide the unnecessary CIs from the itil users would require defining the conditions and roles for the access rule, which could be complex and error-prone4. Making a show/hide UI action to show only the desired CIs to the itil users would require creating a custom script and UI element, which could be incompatible with the existing UI and functionality. References: 1: Principal configuration item classes 2: Configuration item lists 3: CMDB table schema 4: Access control rules : [UI actions]
NEW QUESTION # 79
How could you quickly determine if you had the Hardware Asset Management (HAM) plugin installed on your instance?
- A. Check for the Asset application in the application navigator
- B. Check for the Hardware Assets module in the application navigator
- C. Check for the Hardware Asset Dashboard module in the application navigator
- D. Check for the Hardware Asset Management application in the application navigator
Answer: C
Explanation:
According to the Hardware Asset Management documentation, the Hardware Asset Management (HAM) plugin is a licensable application that provides advanced workflow, automation, and mobile capabilities to maintain your assets.
To activate the HAM plugin, you need to request it from the HI Customer Service System1.
Once the HAM plugin is activated, you can access the Hardware Asset Management application from the application navigator in the ServiceNow platform2.
The Hardware Asset Management application contains several modules, such as Hardware Assets, Hardware Asset Dashboard, Hardware Normalization, and Asset Lifecycle Automation2.
Therefore, the correct answer is option D, check for the Hardware Asset Management application in the application navigator, as it indicates that the HAM plugin is installed on your instance. Reference:
Hardware Asset Management documentation
Hardware Asset Management - Product Documentation: Tokyo - ServiceNow
NEW QUESTION # 80
What are some examples of operational expenses of managing an asset throughout its lifecycle? (Choose two.)
- A. Warranty costs
- B. Storage costs
- C. Maintenance agreements
- D. Replacement parts
Answer: C,D
Explanation:
Explanation
Operational expenses are the costs incurred by an organization to maintain and use an asset throughout its lifecycle. These costs include the expenses related to the repair, maintenance, upgrade, and disposal of the asset. Some examples of operational expenses are:
Replacement parts: These are the costs of purchasing and installing new parts or components for an asset that is damaged, worn out, or obsolete. For example, replacing a hard drive, a battery, or a keyboard for a laptop.
Maintenance agreements: These are the costs of contracting with a vendor or a service provider to perform regular or preventive maintenance on an asset. For example, paying a monthly fee for a technician to check and service a printer or a scanner.
Other examples of operational expenses are:
Storage costs: These are the costs of renting or owning a space to store an asset that is not in use or awaiting disposal. For example, paying for a warehouse, a locker, or a shelf to keep unused or surplus computers or monitors.
Warranty costs: These are the costs of extending or renewing the warranty coverage for an asset that is still under the manufacturer's warranty or has expired. For example, paying an extra fee for a one-year or a three-year warranty extension for a tablet or a smartphone.
References:
Hardware Asset Management overview, which describes the functionalities of the Hardware Asset Management application, including the dashboard, model normalization, hardware refresh, lease contract expiration, disposal orders, and RMA requests.
Hardware Asset Management, which gives an overview of the benefits and features of the Hardware Asset Management solution, such as reducing costs, improving compliance, optimizing asset utilization, and enhancing service delivery.
Hardware Asset Management - ServiceNow, which provides a data sheet with the key capabilities and benefits of the Hardware Asset Management application.
NEW QUESTION # 81
You have just created a new hardware model record for a group of laptops you purchased. When does normalization first run to normalize the record?
- A. When you click the Normalize Hardware Model link under Related Links
- B. When the daily scheduled HAM - Daily job runs
- C. When you save the hardware model record
- D. When the weekly scheduled HAM - Normalization job runs
Answer: C
Explanation:
Normalization is the process of standardizing the hardware model data by manufacturer name, model name, and model number1.
Normalization helps to maintain a clean and consistent configuration management database (CMDB) and to avoid duplicate or inaccurate hardware models1.
Normalization first runs to normalize the record when you save the hardware model record1.
This means that when you create or edit a hardware model record, the system automatically checks the record against the normalization rules and the Hardware Content Service Lifecycle data, and updates the record with the normalized values if applicable1.
Therefore, the answer that reflects when normalization first runs is C. When you save the hardware model record.
The other options are not the correct answer because they describe different scenarios or actions:
A: When the daily scheduled HAM - Daily job runs: This is not the correct answer, because the daily scheduled HAM - Daily job does not run normalization. The daily scheduled HAM - Daily job is a scheduled job that runs various tasks related to hardware asset management, such as updating the asset status, calculating the depreciation, and sending notifications2.
B: When the weekly scheduled HAM - Normalization job runs: This is not the correct answer, because the weekly scheduled HAM - Normalization job does not run normalization for the first time. The weekly scheduled HAM - Normalization job is a scheduled job that runs normalization for all the existing hardware models in the CMDB on a weekly basis1. It does not affect the newly created or edited hardware models, which are normalized when they are saved1.
D: When you click the Normalize Hardware Model link under Related Links: This is not the correct answer, because clicking the Normalize Hardware Model link under Related Links does not run normalization for the first time. Clicking the Normalize Hardware Model link under Related Links is a manual action that allows you to run normalization for a specific hardware model record at any time1. It does not affect the automatic normalization that runs when you save the hardware model record1. References:
1: Hardware Normalization
2: Daily Scheduled HAM - Daily Job
NEW QUESTION # 82
What plugin helps alleviate inconsistencies in company names?
- A. Contract Management
- B. Normalization Data Services
- C. Extended CMDB
- D. Data Certification
Answer: B
Explanation:
The plugin that helps alleviate inconsistencies in company names is the Normalization Data Services plugin, which is part of the ServiceNow IT Asset Management suite1.
The Normalization Data Services plugin provides a set of features and capabilities that enable you to standardize and normalize data across various tables and fields in ServiceNow, such as manufacturer names, model names, software names, and company names12.
The Normalization Data Services plugin uses a combination of rules, dictionaries, and algorithms to identify and correct data inconsistencies, such as spelling errors, abbreviations, synonyms, and duplicates12.
The Normalization Data Services plugin can help you improve the quality and accuracy of your data, reduce manual efforts and errors, and enhance reporting and analysis12. Reference:
1: Normalization Data Services - Product Documentation: San Diego - ServiceNow
2: Normalization Data Services - ServiceNow
NEW QUESTION # 83
The Hardware Asset Management (HAM) application expands baseline ITSM Asset Management with which features? (Choose three.)
- A. Stockrooms
- B. Hardware Model Normalization
- C. Mobile My Assets
- D. Asset Inventory Audit
- E. Hardware Asset Dashboard
- F. Asset & Model Records
- G. Mobile Asset Receiving
Answer: B,D,E
Explanation:
According to the Hardware Asset Management page, the HAM application includes the following features:
Hardware Asset Workspace, Hardware Normalization, Asset Lifecycle Automation, Return Merchandise Authorization, Asset Reservations, Asset Onboarding and Offboarding, Mobile Asset Receiving, Mobile My Locker, Asset Inventory Audit, and Hardware Asset Dashboard.
Among these features, Mobile Asset Receiving, Hardware Model Normalization, and Hardware Asset Dashboard are the ones that expand the baseline ITSM Asset Management, which only covers Asset & Model Records and Stockrooms.
Mobile Asset Receiving allows users to receive multiple assets against a purchase order using a mobile device, which simplifies the asset receiving process and reduces errors.
Hardware Model Normalization standardizes asset data by manufacturer name, model name, and model number, which improves data quality and accuracy in the CMDB.
Hardware Asset Dashboard provides a comprehensive view of hardware asset data, such as asset counts, costs, compliance, and lifecycle stages, which helps users make informed decisions and optimize asset performance. References:
Hardware Asset Management
What is Hardware Asset Management?
[Hardware Asset Management - ServiceNow Docs]
NEW QUESTION # 84
Which key attribute in the model record does hardware model normalization use to normalize inconsistent manufactures and product names?
- A. Display name
- B. Asset tag
- C. Model category
- D. Asset tracking unit
- E. Model number
Answer: C
NEW QUESTION # 85
How does an end user determine what consumables they have consumed?
- A. Navigate to Self-Service > My Assets
- B. Navigate to Self-Service > My Hardware Asset Dashboard
- C. Navigate to Self-Service > My Consumables
- D. Navigate to Asset > Hardware Asset Dashboard
Answer: C
NEW QUESTION # 86
During an audit, when is the Expected Assets list populated in the asset audit form?
- A. When the nightly scheduled job runs
- B. When scanning completes
- C. When the asset manager Submits the results
- D. Pre-populated by the asset manager before audit
- E. When scanning begins
Answer: E
Explanation:
The Expected Assets list is populated when the asset manager starts the audit by clicking the Scan button on the asset audit form1.
This list shows the assets that are expected to be found in the audit location based on the asset records in the CMDB1.
The asset manager can then use a barcode scanner or a mobile device to scan the actual assets in the location and compare them with the expected assets1.
The asset manager can also manually add or remove assets from the expected assets list if needed1. Reference:
1: Hardware Asset Inventory Audit
NEW QUESTION # 87
Which catalogs support the request and procurement process? (Choose three.)
- A. Service Catalog
- B. Vendor Catalog
- C. Asset Catalog
- D. Procurement Catalog
- E. Product Catalog
Answer: A,B,C
NEW QUESTION # 88
What happens to the consumable's asset record after it has been consumed?
- A. The record remains in the system for reporting purposes only
- B. The record is removed from the system
- C. The record state is set to in use
- D. The record is marked inactive but remains in the system
Answer: A
NEW QUESTION # 89
What are the four tiers of Capability Blueprint?
- A. Trustworthy Data, Lifecycle Management, Operational integration, Business Alignment
- B. Trustworthy Data, Practical Management, Process Integration, Business Alignment
- C. Trustworthy Data, Lifecycle Management, Process Integration, Strategic Conformance
- D. Trustworthy Data, Practical Management, Operational Integration, Strategic Conformance
Answer: D
NEW QUESTION # 90
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