[2023] 500-444 Exam Dumps, Test Engine Practice Test Questions Pass 500-444 exam [Jun 26, 2023] Updated 57 Questions Taking the Cisco 500-444 exam can help professionals gain recognition for their expertise in implementing and troubleshooting Cisco contact center solutions. The certification obtained through this exam can be a valuable asset in advancing one's career in the IT industry. Passing this [...]

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[2023] 500-444 Exam Dumps, Test Engine Practice Test Questions [Q25-Q48]

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[2023] 500-444 Exam Dumps, Test Engine Practice Test Questions

Pass 500-444 exam [Jun 26, 2023] Updated 57 Questions


Taking the Cisco 500-444 exam can help professionals gain recognition for their expertise in implementing and troubleshooting Cisco contact center solutions. The certification obtained through this exam can be a valuable asset in advancing one's career in the IT industry. Passing this exam requires a strong understanding of contact center technologies and Cisco's contact center solutions, as well as hands-on experience in implementing and troubleshooting these solutions.

 

NEW QUESTION # 25
What is used to build VXML applications?

  • A. Call Studio development platform
  • B. Script Editor tool
  • C. PCCE Web Administration Manager (S.P.O.G)
  • D. Configuration Manager

Answer: B


NEW QUESTION # 26
Which type of machine will run an automated deferred sync job?

  • A. AW client machine
  • B. Secondary AW machine
  • C. AW/HDS machine
  • D. Principal AW machine

Answer: C

Explanation:
An AW/HDS machine is a hybrid of an AW client machine and a Secondary AW machine, and it is used to run automated deferred sync jobs. These jobs are typically used to transfer data between two or more AW machines, and the AW/HDS machine acts as the intermediary, making sure that all of the data is kept up-to-date and in sync.
References: [1] https://www.oracle.com/webfolder/technetwork/tutorials/obe/fmw/oim/11gR2-PS3/OIM_11gR2_PS3_Installation/OIM_11gR2_PS3_Installation_Step2.html [2] https://docs.oracle.com/cd/E24628_01/doc.121/e28814/config_hds_aw.htm [3] https://docs.oracle.com/en/middleware/lifecycle/12.2.1.4/core/one-time-processes-deferred-synchronization-jobs.html


NEW QUESTION # 27
What is needed to execute a particular script that is configured using script explore for a specific time?

  • A. Dialed Number mapped to a CallType
  • B. Dialed Number with scheduled script
  • C. Dialed Number mapped to a CallType and in turn mapped to a scheduled script
  • D. Agent mapped to Dialed Number and Dialed Number in turn mapped with scheduled script

Answer: C

Explanation:
In order to execute a particular script that is configured using script explorer for a specific time, it is necessary to map the dialed number to a call type, and in turn, map the call type to a scheduled script.
The dialed number is the number that a customer dials to reach the contact center. When the call is received, the call type is determined based on the dialed number. The call type is a category that describes the type of call, such as sales, support, or billing.
Once the call type is determined, the appropriate script can be executed. Script explorer allows you to configure different scripts for different call types and schedule them to be executed at specific times.
To ensure the correct script is executed at the right time, the dialed number must be mapped to the appropriate call type, and the call type must be mapped to the scheduled script.
Cisco ICM Script Explorer (https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-command-reference-guides-list.html) Cisco ICM Call Type (https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_10_5_1/configuration/guide/ICM_BK_I3C936F3_00_configuration-guide-10-5-1/ICM_BK_I3C936F3_00_configuration-guide-10-5-1_chapter_01.html)


NEW QUESTION # 28
Which core components are required for calls that originate from Cisco Unified Communications Manager to Cisco Unified CVP using Comprehensive mode when using microapps?

  • A. CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway
  • B. CUCM: CTI Route Port, SIP Trunk, ICM: CVP Type 2 VRU, CUBE. VXML Gateway
  • C. CUCM: CTI Route Port and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway
  • D. CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 2 VRU and Network VRU labels, VXML Gateway

Answer: C


NEW QUESTION # 29
Which protocol is used between ICM Central Controller and IVR/CUCM PG?

  • A. Device Management Protocol (DMP)
  • B. ccagent
  • C. OCTI
  • D. SIP

Answer: A

Explanation:
Device Management Protocol (DMP) is a protocol used between ICM Central Controller and IVR/CUCM PGs. It is used to send commands, such as to bring up a voice channel, to the PGs. OCTI, SIP, and ccagent are not protocols used between ICM Central Controller and IVR/CUCM PGs.


NEW QUESTION # 30
What must be enabled on the CUIC server for CUIC reports to show up in Finesse?

  • A. Hazelcast
  • B. Cross Origin Resource Sharing (CORS)
  • C. PROXY
  • D. JSONP

Answer: B

Explanation:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_12_5_1/release/guide/pcce_b_1251_pcce-release-notes/pcce_b_1251_pcce-release-notes_chapter_010.pdf


NEW QUESTION # 31
What is used to build VXML applications?

  • A. Call Studio development platform
  • B. Script Editor tool
  • C. PCCE Web Administration Manager (S.P.O.G)
  • D. Configuration Manager

Answer: A

Explanation:
Call Studio is the development platform used to build VXML applications. It is a graphical development environment that allows developers to quickly build and deploy voice applications using drag-and-drop components. Call Studio comes with a suite of tools and components that allow developers to create interactive voice applications that can respond to user input and make decisions based on the input. Reference: https://www.cisco.com/c/en/us/products/unified-communications/call-studio/index.html


NEW QUESTION # 32
To which Cisco Unified Communications Manager configuration object should the call be transferred to maintain end-to-end reporting context when an agent transfers a call to another ICM Skill Group?

  • A. Agent IP phone
  • B. Route pattern
  • C. Translation pattern
  • D. CTI route point

Answer: D

Explanation:
A CTI route point is a configuration object in Cisco Unified Communications Manager (CUCM) that enables end-to-end reporting and tracking of call transfers. When an agent transfers a call to another ICM Skill Group, it should be transferred to a CTI route point in order to maintain the end-to-end reporting context. Route patterns and translation patterns are used to route calls in CUCM, while an agent IP phone is the physical device used by an agent to access the ICM Skill Group.


NEW QUESTION # 33
What are two components of Cisco VOS? (Choose two.)

  • A. CCE
  • B. ECE
  • C. CUIC
  • D. Finesse
  • E. CVP

Answer: C,D


NEW QUESTION # 34
Which three statements describe fails in the high availability of Cisco Unified Intelligent Contact Management central controller? (Choose three.)

  • A. There is no impact on call processing during a Cisco Unified ICM Logger failure.
  • B. If ICM Logger side A fails, router side B cannot send historical info to ICM Logger side A and is limited to ICM Logger side B.
  • C. If one ICM call router of a duplex pair of Cisco Unified ICM call routers fails, the surviving ICM call router recognizes the failure when it receives no response to heartbeats over the private LAN.
  • D. If ICM Logger side A fails, the impact of call processing is limited to ICM call router side A.
  • E. During Cisco Unified ICM call router failover processing, calls in progress in Cisco Unified Customer Voice Portal are disconnected, but all new calls are processed successfully.
  • F. If the private LAN fails, the Peripheral Gateways are used to help determine the active call router side of the duplex pair.

Answer: B,C,D


NEW QUESTION # 35
Which two certificates do the Cisco Finesse primary and secondary servers accept when HTTPS protocol is used to access the administration console or agent desktop in Cisco Finesse? (Choose two.)

  • A. Domain validation certificate
  • B. Digital certificate
  • C. Self-signed certificate
  • D. Certificate authority certificate
  • E. Root certificate

Answer: B,D

Explanation:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1151/Admin/guide/CFIN_BK_C0CD262D_00_cisco-finesse-administration-guide-1151/CFIN_BK_C0CD262D_00_cisco-finesse-administration-guide-1151_chapter_01001.pdf When the HTTPS protocol is used to access the administration console or agent desktop in Cisco Finesse, the primary and secondary servers accept only digital certificates that are issued by a certificate authority (CA).
A digital certificate is an electronic document that uses a digital signature to bind a public key with an identity, such as the name of a person or an organization, and the certificate is issued by a trusted third party, such as a certificate authority (CA). The digital certificate confirms the identity of the server and enables secure communication between the client and the server.
A certificate authority (CA) certificate is a type of digital certificate that is issued by a trusted third party, such as a certificate authority (CA), to verify the identity of an entity and establish trust.
References:
https://www.cisco.com/c/en/us/support/docs/voice-unified-communications/finesse/118248-configure-certificates-finesse-00.html
https://www.globalsign.com/en/ssl-information-center/what-is-a-digital-certificate/


NEW QUESTION # 36
What is the URL for the VOS O/S admin page?

  • A. https://<FQDN>:8443/vosplatform
  • B. https://<FQDN>:8443/osadmin
  • C. https://<FQDN>:8443/cmplatform
  • D. https://<FODN>:80/cmplatform

Answer: C


NEW QUESTION # 37
Which two descriptions apply to UC on UCS Spec Based? (Choose two.)

  • A. VMware vCenter is required
  • B. may be available as a packaged offer such as the Cisco Business Edition 7000 Platform
  • C. defined as Configuration Based
  • D. defined as Rule Based
  • E. VMware vSphere is optional

Answer: B,D


NEW QUESTION # 38
What should be deployed to provide a web-based administrative interface even though Unified CCE provides Configuration Manager as the legacy User Interface for administrators?

  • A. WebSetup
  • B. Contact Centre Management Portal (CCMP)
  • C. Single Pane of Glass (SPOG)
  • D. LDAP Plugin

Answer: C

Explanation:
Single Pane of Glass (SPOG) is a web-based administrative interface that provides administrators with an intuitive and unified view of the entire contact center environment. It is designed to provide administrators with a single interface to manage all aspects of the contact center, including agents, skills, queues, and reports. SPOG provides a more user-friendly interface than the legacy Configuration Manager, making it easier for administrators to manage the contact center environment. Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucce/spog/10_5_1/cce_b_spog-admin-guide-1051.html


NEW QUESTION # 39
Which account does PCCE wizard use for logins to access the appropriate server and enable interfaces, databases, and protocols?

  • A. Windows login
  • B. Local administrator login
  • C. Service Account login
  • D. Setup login

Answer: B


NEW QUESTION # 40
Where can the SAML Certificate Expiry details be checked in PCCE Web Administration Manager (S.RO.G)?

  • A. Infrastructure Settings -> Device Configurations -> Identity Services
  • B. Features -> Single Sign-On
  • C. Infrastructure Settings -> License Management
  • D. Features -> Context Service

Answer: B

Explanation:
The SAML Certificate Expiry details can be checked in the PCCE Web Administration Manager (S.RO.G) under the Features -> Single Sign-On menu. This menu can be used to view the certificate details, such as the issuer, validity period, and expiry date. This can be useful for ensuring that the certificate does not expire before its intended use. Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/pccx/pccx_11_0_1/pccx_b_pccx-web-admin-manager-guide-110/pccx_b_pccx-web-admin-manager-guide_chapter_011.html


NEW QUESTION # 41
How is a call assigned to a call type in the PCCE system?

  • A. when the call is first post-routed from Cisco Unified Customer Voice Portal
  • B. when the call terminates, and data is written to the Cisco TCD table
  • C. when a call-routing script hits the first Queue to Skill Group node
  • D. when the call is routed to an agent

Answer: B


NEW QUESTION # 42
Which signed certificate is less administration in environments with many servers, such as CCE?

  • A. Security Authority (SA)
  • B. 3rd party signed
  • C. Self-signed
  • D. Certificate Authority (CA)

Answer: D

Explanation:
The signed certificate that is less administration in environments with many servers, such as CCE, is the Certificate Authority (CA) signed certificate. This type of certificate is signed by a trusted Certificate Authority (CA), which eliminates the need to manually manage each server's certificate. The CA signed certificate is also more secure than a self-signed or third-party signed certificate, as the CA has verified the identity of the certificate's owner and can revoke it if necessary. Security Authority (SA) signed certificates are not commonly used in CCE environments.


NEW QUESTION # 43
What are two functions of a SIP Proxy Server? (Choose two.)

  • A. helps to centralize the administration and call control
  • B. centralizes dial plans
  • C. load balancer for HTTP and SIP
  • D. handles box-to-box redundancy
  • E. connects to Call Router

Answer: A,B

Explanation:
A SIP Proxy Server is a network element that helps to centralize the administration and call control, as well as the management of SIP sessions. It can also be used to centralize dial plans, which are the instructions that are used to route calls. Additionally, a SIP Proxy Server can be used to provide load balancing, which helps to ensure that calls are routed to the most appropriate server. Reference: https://www.voip-info.org/sip-proxy-server/


NEW QUESTION # 44
What will the caller hear if Cisco Unified ICM sends back a label of 91919191?

  • A. Ringing
  • B. an error message
  • C. Audio
  • D. MoH

Answer: B

Explanation:
In Cisco's Intelligent Contact Management (ICM) solution, a label is a string of characters or digits that is used to route calls to specific destinations or play specific prompts to the caller. When ICM sends back a label of 91919191, it is an invalid or non-existent label and the caller will hear an error message. This error message could be a pre-recorded message or a system generated message such as "The dialed number is not in service" or "Invalid extension, please try again".
It's important to note that MoH (Music on Hold) is a feature that plays music or pre-recorded announcements to callers while they are on hold, Ringing is the sound that a caller hears when the call is being connected and Audio is a general term that refers to the sound or voice that is played to the caller.


NEW QUESTION # 45
What is needed to execute a particular script that is configured using script explore for a specific time?

  • A. Dialed Number mapped to a CallType and in turn mapped to a scheduled script
  • B. Agent mapped to Dialed Number and Dialed Number in turn mapped with scheduled script
  • C. Dialed Number mapped to a CallType
  • D. Dialed Number with scheduled script

Answer: B


NEW QUESTION # 46
Which two certificates need to be uploaded to VOS servers for CA Signed certificate management? (Choose two.)

  • A. CA Signed Certificate from CSR Request:tomcat
  • B. CA Certificate:tomcat-trust
  • C. CA Certificate:tomcat
  • D. 3rd party signed Certificate
  • E. CA Signed Certificate from CSR Request:tomcat-trust

Answer: B,E


NEW QUESTION # 47
What are two upgrades for Common Ground? (Choose two.)

  • A. in-place upgrades exist on VMs
  • B. includes database migration
  • C. updates IP address as appropriate
  • D. includes migration of windows registry
  • E. updates Hostname as appropriate

Answer: B,E

Explanation:
Common Ground is a Cisco solution for contact center environments, which enables customers to use multiple channels, such as voice, chat, and email, to interact with agents. Upgrading Common Ground usually involves several steps, including:
Updating the hostname as appropriate: Depending on the configuration and organization of the system, it may be necessary to update the hostname to ensure that all components are properly identified and connected.
Database migration: As part of the upgrade process, the Common Ground database may need to be migrated to a new version or schema. This is done to ensure that the database is compatible with the new version of Common Ground and that all data is preserved during the upgrade.
Updating IP address: Depending on the network and IP addressing scheme, it may be necessary to update the IP addresses of Common Ground components to ensure that they are properly configured and accessible.
Updating registry: Windows registry may need to be updated as well, to ensure that the correct configurations and settings are in place after the upgrade.
In-place upgrades: In-place upgrades are the upgrades that can be done on the same version of the software without the need to install new version of the software.


NEW QUESTION # 48
......


To prepare for the exam, candidates should have a solid understanding of Cisco CCE architecture and components, as well as experience working with Cisco Unified Contact Center Enterprise (UCCE) or Cisco Packaged Contact Center Enterprise (PCCE) solutions. They should also be familiar with call routing and scripting, as well as reporting and administration tools.

 

Cisco 500-444 Real 2023 Braindumps Mock Exam Dumps: https://www.braindumpsvce.com/500-444_exam-dumps-torrent.html

Cisco 500-444 Actual Questions and 100% Cover Real Exam Questions: https://drive.google.com/open?id=1fticclIjX2j8atDhZHFRum1pGu7Frg2x 

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