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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

Question 1

You're advising your client to set up user support processes.
What is the best course of action for a user to resolve a Slack access issue?

A. Post in the #help-slack channel and wait for a response. Follow up with a phone call to the service desk to regain access.
B. Log a service ticket with the IT department about access. If no response is received within 24 hours, follow up with an email.
C. Search the company's IT resources by reading through troubleshooting instructions for access to Slack.If the issue remains unresolved, escalate to a service ticket.
D. Restart the computer, and connect and disconnect to Wi-Fi. If the issue remains unresolved, request a new password by logging a service ticket.

Question 2

You have successfully completed a Grid Design Workshop with your client in which you walked through their grid design options and gathered their feedback.
Which elements should be included in the executive summary of their chosen grid design?

A. Workspace recommendations with access level, key benefits and key considerations
B. Model name, workspace recommendations and key considerations
C. Model name, key benefits and considerations
D. Workspace recommendations with channels and key benefits

Question 3

Your new client is a small company launching Slack for the first time. They like to keep processes lean and don't have a large IT team to support users with queries.
To ensure a great Slack user experience, which end-user support best practice should you recommend they leverage?

A. Communicate an immediate response timeline to ensure user requests are attended to.
B. Promote a search first culture by providing self-serve materials in Slack to enable users to independently find answers to their questions.
C. Create various help channels in Slack for users to submit their requests.
D. Assign employees to monitor help channels and answer users' questions.

Question 4

Your client is launching their Slack instance on Monday, March 1st and you have decided to offer three Slack User Essentials live training sessions to support their end users. The company is headquartered in San Francisco, and has additional offices in New York and in London.
How should you propose scheduling the three sessions to ensure you can deliver a tailored training experience in Slack?

A. Host one session for San Francisco users prior to March 1st and the other two sessions after March 1st.
B. Host weekly sessions on Mondays at 9am ET, starting on March 1st, ending on March 15th.
C. Host three sessions at various times of the week prior to the March 1st launch.
D. Host three sessions to accommodate various time zones throughout the week of March 1st.

Question 5

During discovery you learn that your client's vision for success is to make employees feel more connected with their peers, and to improve connectivity among global and remote employees. They also want to limit noise and distraction for users in their primary workspace.
What type of workspace would best meet their needs?

A. External
B. Global
C. Social
D. Secondary

Solutions: