Genesys GE0-602 - Certified Genesys Routing Professional(CGRP6) Exam
Updated: Jul 24, 2026
Q & A: 100 Questions and Answers
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Updated: Jul 24, 2026
Q & A: 100 Questions and Answers
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| Section | Weight | Objectives |
|---|---|---|
| Troubleshooting and Optimization | 10% | - Diagnosing routing issues - Monitoring routing performance - Scalability and best practices |
| Advanced Routing Features | 20% | - Web service integration - Predictive routing - Subroutines and custom logic |
| IRD (Interaction Routing Designer) Usage | 20% | - Variables and functions - Testing and debugging - Workflow creation and editing |
| Universal Routing Server (URS) Fundamentals | 25% | - Routing strategies and logic - Configuration and deployment - Architecture and components |
| Interaction Routing Design | 25% | - Multi-channel routing - Priority and queue management - Skill-based routing |
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