Genesys GE0-601 - Certified Genesys Engineer (CGEB) Exam
Updated: Jul 31, 2026
Q & A: 100 Questions and Answers
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Updated: Jul 31, 2026
Q & A: 100 Questions and Answers
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Interaction Center Certified Engineer Study Guide
| Section | Objectives |
|---|---|
| Genesys Cloud Architecture & Fundamentals | - Telephony and media fundamentals - Platform services and routing basics - Core Genesys Cloud components |
| Contact Center Configuration | - Workforce and operational settings - Queues, skills, and routing configuration - User and role management |
| Reporting and Analytics | - Performance dashboards and metrics - Real-time and historical reporting |
| Architecting Customer Interactions | - Routing strategies and flow control - IVR and call flow design - Digital channels configuration (chat, email, messaging) |
| Integrations and APIs | - CRM and third-party integrations - Genesys Cloud API usage fundamentals |
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