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Cisco 642-416 Exam Syllabus Topics:
| Section | Objectives |
| Design Methodology | - Unified Communications Design
- 1. Migration and deployment planning
- 2. Security and resiliency considerations
- 3. Solution selection
- 4. Network assessment
|
| Messaging and Presence Solutions | - Unified Messaging and Presence
- 1. Presence integration
- 2. Cisco Unity and Unity Connection
- 3. Single Number Reach and mobility features
|
| Contact Center and Collaboration Applications | - Customer Interaction Solutions
- 1. Deployment models
- 2. Multichannel communications
- 3. Cisco Unified Contact Center architecture
|
| Cisco Unified Communications Architecture | - Unified Communications Solution Architecture
- 1. Scalability and capacity planning
- 2. High availability and redundancy design
- 3. Enterprise collaboration architecture
- 4. Business and technical requirements analysis
|
| Call Processing and Unified Communications Components | - Cisco Unified Communications Manager
- 1. Conference and media resources
- 2. Call processing architecture
- 3. Dial plan considerations
- 4. Device registration and endpoint support
|
| Management and Operations | - Unified Communications Management
- 1. Monitoring and reporting
- 2. Provisioning and operations management
- 3. Maintenance and lifecycle management
|