Microsoft MB-230J - Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版)
Updated: Aug 30, 2026
Q & A: 373 Questions and Answers
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Updated: Aug 30, 2026
Q & A: 373 Questions and Answers
MB-230: Microsoft Dynamics 365 Customer Service Exam is foundation level Certification. As such There is no prerequisite for this course. Anyone who is having keen and familiar with Microsoft technology are well invited to pursue this certification.
The Microsoft Dynamics 365 Customer Service exam MB-230 by code is designed to test one's knowledge of the implementation of omnichannel solutions focused on service, quality, reliability, efficiency, and customer satisfaction.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implement Connected Customer Service | 2-6% | - Set up IoT and field service integration |
| Topic 2: Manage analytics, visualizations, and insights | 5-9% | - Create and manage dashboards and reports
|
| Topic 3: Implement scheduling | 10-14% | - Configure service scheduling
|
| Topic 4: Manage cases and knowledge management | 51-55% | - Configure Dynamics 365 Copilot for Service - Implement knowledge management
|
| Topic 5: Implement Customer Service multi-session experience | 5-9% | - Configure Customer Service workspace
|
| Topic 6: Manage entitlements and service level agreements (SLAs) | 15-19% | - Configure entitlements
|
| Topic 7: Implement Microsoft Power Platform integration | 2-6% | - Integrate Power Apps and Power Automate
|
| Topic 8: Implement routing and work distribution | 2-6% | - Configure unified routing
|
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