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| Section | Weight | Objectives |
|---|---|---|
| System Monitoring and Diagnostic Tools | 20%-25% | - Troubleshooting Utilities
|
| Call Flow Analysis | 15%-20% | - Call Processing
|
| Troubleshooting Avaya Aura Core Components | 25%-30% | - Support Operations
|
| Maintenance and Support Best Practices | 5%-10% | - Operational Tasks
|
| Avaya Aura Core Architecture | 20%-25% | - Core Components Overview
|
| Voice Networking Fundamentals | 10%-15% | - Protocols and Standards
|
Question 1
Which two statements are true regarding Full and Half call model processing in Avaya systems?
A. Avaya Aura Session Manager (SM) always performs Half call model processing.
B. Avaya Aura Session Manager (SM) always performs Full call model processing.
C. Avaya Aura Communication Manager (CM) configured as an Evolution Server performs Full call model processing.
D. Avaya Aura System Manager (SMGR) performs Full call model processing.
E. Avaya Aura Communication Manager (CM) configured as a Feature Server performs Full call model processing.
Question 2
Which three statements are true regarding Avaya Aura 7.x? (Choose three.)
A. Avaya Aura Communication Manager (CM) performs Collaboration Services.
B. The database in Avaya Aura Media Server (AAMS) is periodically synchronized with System Manager (SMGR).
C. System Manager (SMGR) frequently sends heartbeats to SIP Entities.
D. Avaya Aura Session Manager (SM) performs SIP Session Management and Bandwidth Management.
E. Avaya Aura Messaging provides unified messaging for email, voicemail, and fax messages.
F. Presence Services in Avaya Aura 7 are hosted as an Avaya Breeze snap-in.
Question 3
Which statements describe the 8D Troubleshooting Methodology? (Choose three.)
A. It is eight steps that guarantee a thorough analysis of a failure, containment actions, full resolution, prevention for the future.
B. It is eight steps that ensure a faster time to resolution.
C. It is eight steps that used to guarantee systems are operational after an implementation.
D. It is eight steps that guarantee a logical way to isolate an issue.
E. It is eight steps that define how to escalate third-party integration issues.
F. It is eight steps that are only applicable to hardware issues.
Question 4
A company's remote workers were unable to make calls to their office co-workers, and the SIP trace showed that no PPM Responses were coming from Avaya Aura Communication Manager (CM). However, the administrator discovered that CM had not been administered as a sequenced application in the endpoint's SIP Communication Profile. If CM had been added to the SIP Communication Profile as a sequenced application, which step would have been missing in the call flow?
A. PPM is downloaded to Avaya Aura System Manager (SMGR) from CM.
B. PPM is downloaded to the Remote Worker telephone from Avaya Aura Session Manager (SM) via Avaya Session Border Controller for Enterprise (SBCE).
C. PPM is downloaded to the Remote Worker telephone from Avaya Aura System Manager (SMGR).
D. PPM is downloaded to the Remote Worker telephone from CM.
E. PPM is downloaded to Avaya Aura Session Manager (SM) from CM.
Question 5
Which three statements describe steps for searching for an Avaya Aura System Manager (SMGR) log containing the phrase 'down'? (Choose three.)
A. Export the entire log file to your local PC, and then locally search with an application.
B. Navigate to Home / Services / Events / Logs / Log Viewer, then click on Filter, then Enable, and type
'down' into the Message box, then click on Apply.
C. Navigate to Home / Services / Events / Logs / Log Harvester, then click on Harvest logs, then type
'down' into the text contains box, then click on Apply.
D. Navigate to Home / Services / Events / Logs / Log Viewer, then click on Filter, then Enable, and type
'-m down' into the Message box, then click on Apply.
E. Use the Linux command grep -iR "down" /var/log/avaya
F. Navigate to Home / Services / Events / Logs / Log Settings, then click on 'text search' and then type
'down' into the text search box, then click on Apply.
Solutions:
| Question 1 Answer: A,E | Question 2 Answer: C,D,F | Question 3 Answer: A,B,D | Question 4 Answer: B | Question 5 Answer: A,B,E |
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