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Avaya 33810X - Avaya Aura® Contact Center Solution Design Exam
Updated: Sep 13, 2026
Q & A: 50 Questions and Answers
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Updated: Sep 13, 2026
Q & A: 50 Questions and Answers
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| Section | Weight | Objectives |
|---|---|---|
| Core Solution Components | 25% | - Contact Center Manager Server and Console - Multichannel and self-service capabilities - Avaya Aura Media Server and Session Manager integration |
| Implementation & Validation | 15% | - Deployment planning and best practices - Performance optimization and monitoring - Troubleshooting and support design |
| Design Requirements & Considerations | 25% | - High availability and redundancy design - Network and security design - Business and functional requirements analysis |
| Solution Overview & Architecture | 20% | - System architecture and deployment models - Avaya Aura Contact Center components - Scalability and capacity planning |
| Integration & Interoperability | 15% | - Third-party application integration - Integration with Communication Manager - APIs and scripting interfaces |
When upgrading existing AACC Systems, which Avaya Engagement AACC package is available?
A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?
Refer to the exhibit.
AACC routes contacts based on business logic to any SIP addressable endpoint.
Which statement about AACC Voice Contact is true?
During the discovery conversation, the AMR Medicure Contact Center Manager said they want a tool that allows Voice Recording, Quality Monitoring and Scheduling, and Forecasting for agents Including training.
Which Advanced WFO package would the sales person offer AMR Medicure?
What should a functional architecture discussion cover?
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