Avaya Aura® Contact Center Solution Design Exam 33810X exam vce dumps preparation

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Avaya Aura® Contact Center Solution Design Sample Questions:

1. When upgrading existing AACC Systems, which Avaya Engagement AACC package is available?

A) Instant Message
B) Agent Greeting
C) Geographic Node
D) Resilience

2. A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?

A) Engagement Assistant
B) Presence Service
C) Avaya Multimedia Messaging
D) Microsoft Lync

3. Refer to the exhibit.

AACC routes contacts based on business logic to any SIP addressable endpoint.
Which statement about AACC Voice Contact is true?

A) It Is anchored in the Session Manager.
B) It Is anchored In the G450.
C) It Is anchored In the Media Processing Platform.
D) It Is anchored In the Media Server.

4. During the discovery conversation, the AMR Medicure Contact Center Manager said they want a tool that allows Voice Recording, Quality Monitoring and Scheduling, and Forecasting for agents Including training.
Which Advanced WFO package would the sales person offer AMR Medicure?

A) Workforce Optimization package
B) Quality Monitoring package
C) Automated Quality Monitoring package
D) Workforce Management package

5. What should a functional architecture discussion cover?

A) Network plan of the existing Infrastructure
B) Customer evolution plans and Avaya solution to their problems
C) Bill of Materials to quantify the costs
D) A design of the needed components and Interconnections

Solutions: