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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. When is the right moment to freeze the project scope considering the case life cycle?

A) During the Handover from business acquisition to project delivery phase (Gate 6 - PTA).
B) Before Gate 4.
C) At Disengagement.
D) During operational delivery.

2. Which Network Operations functions require an escalation procedure?

A) All functions based in (G)NOC.
B) Functions related to Care.
C) Functions related to Planning.
D) All functions of NwOps.

3. The outsourcing business is growing fast and NSN needs to ensure that the customer feels confident in our capabilities. What support could be provided by an expert Field Operations Manager?

A) Define Field Operations strategy and directly inform the customer about the changes needed.
B) Ensure your knowledge is up-to-date with current business requirements and Operations Model development in order to support the Account Director.
C) Apply the guidelines you received regarding Field Operations and have the Account Director inform the customer regarding the Field Operations setup.
D) Be ready to support any Field engineers who are struggling with daily tasks and define a plan for the Team Leaders that will ensure OPEX remains constant.

4. A mobile customer that is reporting excellent growth and margin in an emerging market is complaining bitterly about the quality of voice services. Which options, which are all truthful, do you choose to inform the customer? Note: the customer is accountable for site acquisition.

A) The voice quality issue is not caused by NSN as it is a direct result of sites not being available before the planned date.
B) The voice quality issue is the result of the rapid growth and it is recommended to slow down the growth rate.
C) The voice quality issue is due to some sites not being available before the project planned dates and recommend temporary sites are implemented to cover the gap.
D) The voice quality issue is due to coverage problems that will improve over time.

5. When MUST Outsourcing Deals be subject to presales extra qualification rigour to ensure compliance with outsourcing guidelines for Qualification & QA and Solution Review?

A) When they have a TCV for services of over EUR20 million or require Level C LoA approval.
B) When they are strategic in nature, have a TCV for services of over EUR80 million or require Level B LoA approval.
C) When they have a TCV for services of over EUR50 million or require Level C LoA approval.
D) When they are strategic in nature, have a TCV for services of over EUR100 million or require Level A LoA approval.

Solutions: