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Microsoft MB-280 - Microsoft Dynamics 365 Customer Experience Analyst

Updated: Oct 28, 2026

Q & A: 138 Questions and Answers

MB-280 Braindumps VCE
  • Exam Code: MB-280
  • Exam Name: Microsoft Dynamics 365 Customer Experience Analyst

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Microsoft MB-280 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Configure and Customize Dataverse and Model-Driven Apps: This section covers the ability of Dynamics 365 Sales Professionals in the configuration and customization of Dataverse and model-driven apps to meet business needs.
Topic 2
  • Implement Dynamics 365 Sales: This section focuses on the essential processes for setting up and managing Dynamics 365 Sales effectively for Dynamics 365 Sales Professionals.
Topic 3
  • Demonstrate Dynamics 365 Customer Insights Capabilities: This section focuses on leveraging customer data to drive sales strategies through Dynamics 365 Customer Insights.

Reference: https://learn.microsoft.com/en-us/credentials/certifications/resources/study-guides/mb-280

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Microsoft Dynamics 365 Customer Experience Analyst Sample Questions:

Question #1

You are customizing a workspace in the sales accelerator.
The workspace must display the industry of a company.
You need to configure the work item appearance for a company.
Which two settings should you modify? To answer, select the appropriate UI element in the answer area.
NOTE: Each correct selection is worth one point.

Reveal Solution  Discussion  0

Correct Answer:


Explanation:

Question #2

HOTSPOT
Both your sales and marketing teams use Dynamics 365 applications to conduct campaigns with customers.
Leadership has asked for sales and marketing campaigns to have parent campaigns applied so the combined success of sales and marketing efforts can be measured, along with each division's own success. They want the campaign hierarchy to be clear to users so they can see a "Parent Campaign" relationship. Any actions taken on parent records should automatically be taken on child records.
You need to update table relationships to enable the requirements using the minimum amount of configuration steps.
What should you configure? To answer, select the appropriate options in the answer area.
NOTE: Each correct match is worth one point.

Reveal Solution  Discussion  0

Correct Answer:


Explanation:

Question #3

An entertainment company is using Dynamics 365 Sales.
Ticket sales are tracked using opportunities and goals. Managers require total sales per salesperson to be available prior to their monthly check-in meetings. The running total of ticket sales must NOT be available prior to the monthly meeting.
You need to make the appropriate change to the system to ensure that statistics are correct in time for each of these monthly meetings.
What should you do?

  • A. In the Goals section of App Settings, select Actuals.
  • B. Create a workflow for the Goals table.
  • C. In the Business Management section of Settings, configure Goal Metrics.
  • D. In the Goals Settings section of App Settings, select Rollup recurrence.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #4

You are a Dynamics 365 Sales administrator. You are setting up a product catalog. You need to configure the base unit group. Which quantity or measurement should you configure?

  • A. the highest needed to sell the product or service
  • B. the lowest needed to sell the product or service
  • C. the least frequently used to sell the service
  • D. the most frequently used to sell the service
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Question #5

HOTSPOT
A Company uses Exchange Online. Users require their appointments and tasks to automatically synchronize with those available in Outlook.
You need to set up the default mailbox configuration.
What should you select for each field? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Reveal Solution  Discussion  0

Correct Answer:


Explanation:

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