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Updated: Aug 30, 2026
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These are following steps for registering the ITIL Practitioner exam. Step 1: Visit PeopleCert Exam Registration Step 2: Signup/Login to Webassessor Step 2: Select the onsite proctored or online proctored delivery method of Certification Exam Step 3: Select Date, time and confirm with a payment method
The PeopleCert ITIL Practitioner Exam certification includes only one ITIL Practitioner certification exam.
Reference: https://www.axelos.com/certifications/itil-certifications/itil-practitioner-level
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| Section | Weight | Objectives |
|---|---|---|
| Continual Service Improvement (CSI) Approach | 25% | - CSI model and steps - Adapting and adopting ITIL - Improvement initiatives |
| Organizational Change Management | 20% | - Stakeholder engagement - Overcoming resistance to change - Change management principles |
| Key Concepts and Guiding Principles | 25% | - ITIL service management concepts - Four dimensions of service management - Nine ITIL guiding principles |
| Practical Application and Case Studies | 15% | - Integrating ITIL practices - Applying concepts to real-world scenarios |
| Communication and Measurement | 15% | - Metrics and measurement frameworks - Reporting and using data - Effective communication planning |
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