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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. In GPE, what is a "Journey"?
Response:

A) A summary report of daily routing activity
B) A training module for GPE AI models
C) A list of queue transfers within IVR
D) The path a visitor takes across touchpoints and channels

2. What are two ways to limit when an action map triggers?
(Choose two)
Response:

A) Time-based rules
B) Visitor's screen resolution
C) Engagement server latency
D) Outcome score thresholds

3. Which metric helps identify how well an action map performs in influencing outcomes?
Response:

A) Skill evaluation ratio
B) Visitor page views
C) Offer conversion rate
D) GPR confidence score

4. When creating a new queue in Genesys Cloud for Predictive Routing, which of the following is required?
Response:

A) At least one outbound campaign
B) Segment membership rules
C) A routing method selection
D) Historical customer satisfaction scores

5. Predictive Routing only works for voice interactions and is not supported for digital channels.
(True/False)
Response:

A) False
B) True

Solutions: