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Updated: Oct 18, 2026
Q & A: 80 Questions and Answers
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| Section | Objectives |
|---|---|
| Service Management as a Practice | - ITIL Core Concepts
|
| Functions and Roles | - Key Roles
|
| Processes in ITIL | - Service Delivery Processes
|
| ITIL Service Lifecycle | - Service Transition
|
The multi-level SLA' is a three-layer structure. Which one of the following layers is NOT part of this type of SLA?
Correct Answer: D 🗳️
Which one of the following statements BEST describes a definitive media library (DML)?
Correct Answer: B 🗳️
Which statement about the emergency change advisory board (ECAB) is CORRECT?
Correct Answer: A 🗳️
Which of the following would commonly be found in a contract underpinning an IT service?
1.Financial arrangements related to the contract
2.Description of the goods or service provided
3.Responsibilities and dependencies for both parties
Correct Answer: D 🗳️
The design of IT services requires the effective and efficient use of "the four Ps". What are these four Ps?
Correct Answer: A 🗳️
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