What two pieces of information enable the Business Analyst (BA) to trace back to the root cause of an issue?
(Choose two.)

• A. The caution points indicated on the User Story Workflow
• B. The unique requirement numbers related to User Story
• C. The unique Story Card number associated with the acceptance criteria
• D. The Approver Notes on the Acceptance tab of the Adjudicate - Create and Maintain Exposures for Vehicle User Story Card
• E. The change history on the Document Control tab of the Adjudicate - Create and Maintain Exposures for Vehicle User Story Card

A sales executive and business traveler has a full coverage auto policy through his insurance company. The executive lives in Detroit, Michigan and often drives across the border to visit client offices in Canada.
While driving in downtown Toronto, the executive's car was hit by a truck coming the wrong way. He called his insurance company to report a claim for this accident. However, the Customer Service Representative (CSR) cannot confirm there is an active policy on file.
How should this claim be handled?

• A. If the policy is not verifiable, the CSR cannot create the claim as a verified, active policy is a minimum requirement to create a claim.
• B. If the policy is not verifiable, the CSR will create the claim as an unverified policy claim and retrieve the correct policy when more information available.
• C. If the policy is not verifiable, the CSR will notify a Supervisor to escalate the case for investigation and submits notes in ClaimCenter for reference.
• D. If the policy is not verifiable, the CSR will ask the executive to call back when he has the policy information to complete the report and create the claim.

A claim for an auto accident in Tampa, Florida has been reported and recorded in ClaimCenter. The ClaimCenter base product Global Claim Assignment Rule is utilized for automatic assignment to Adjusters regardless of complexity of claims.

What is the likely path of assignment for this claim?

• A. The new claim will be assigned to an Adjuster in the Southeastern Auto Adjusters group based on availability in a cyclical fashion.
• B. The new claim will be assigned to an appropriate Adjuster in the Midwest Auto Adjusters group with relevant skill set regardless of location.
• C. The new claim will be assigned based on weighted workload of each Adjuster in the assigned group to ensure balanced workload across the team.
• D. The new claim will initially be assigned to the Supervisor of the Southeastern Auto Adjusters group for investigation and determining next steps.

An auto claim is owned by Adjuster1. The Customer Service Representative (CSR) that created the claim owns one follow-up activity on the claim. An Injury Specialist owns an injury exposure on the claim. All these persons are members of Auto Team 1.
The Team Lead determines that Adjuster1 is overworked and reassigns the claim to Adjuster2, a member of Auto Team 2.
Which three people now have access to the claim? (Choose three.)

• A. Adjuster1
• B. Special Investigations Unit
• C. CSR
• D. The Claimant
• E. Adjuster2
• F. Injury Specialist

Succeed Insurance allows field Adjusters to write checks directly to the insured to cover damage costs for minor claims such as:
* Personal auto claims involving cracked windshields
* Homeowners claims involving minor glass breakage
The Adjuster uses the Manual Check Wizard to record the check number and amount against a reserve line.
Succeed requires Supervisor approval for all manual checks to ensure that the paper checks are verified against the payment information in ClaimCenter.
Which two limits or rules must be configured in ClaimCenter to ensure that these manual payments are sent to the correct person for approval? (Choose two.)

• A. Authority limits
• B. TransactionSet validation rules
• C. Transaction approval rules
• D. Approval routing rules