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Updated: Jun 03, 2026
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1. Which services attributes should be considered when analyzing the outcome for customer value?
A) objectives, metrics, and desired outcome
B) people, products, and technology
C) business objectives, IT objectives, and process metrics
D) desired outcome, supplier metrics, and IT objectives
2. A customer is planning to implement an IBM SmartCloud Control Desk solution. When should it be recommended to use IBM provided pre-installed VM images?
A) When there will be more then 50 concurrent users, and time to value is critical for the project.
B) When there will be no more then 50 concurrent users, and time to value is critical for the project.
C) When there will be more then 50 concurrent users, and the customer wants to have multiple JVMs.
D) When there will be no more then 50 concurrent users, and the customer wants to reuse an existing database environment.
3. Why is an organization chart useful to identify key stakeholders for an IT asset and service management solution?
A) It identifies the most important key business units using the IT asset and service management solution.
B) It provides an overview of the key business units which helps identify the unit managers to interview.
C) It identifies the key business units and teams supporting IT asset and service management processes.
D) It outlines the hierarchy and dependencies between departments responsible for IT asset and service management.
4. A customer has a third-party product that can easily roll out changes into their environment. Then they manually update their CMDB with the information from the release process. The CMDB update could be automated with information from which source?
A) the discovery tool
B) the release tool
C) the change process
D) the configuration process
5. How is it possible to extend IBM Tivoli Application Dependency Discovery Manager (TADDM) sensors to discover custom components?
A) Perform field customizations using the database configuration application.
B) Deploy additional agents which can be downloaded from the Integrated Service Management Library.
C) Use the TADDM Custom Server Extension.
D) Read an existing data source such as a spreadsheet or file using the Tivoli Data Loader.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: C |
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