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The KPI Institute Certified KPI Professional Sample Questions:

1. Which KPI best measures the achievement of the following objective: "Improve employee skills & competencies"?

A) Employees with performance plans in place (%)
B) Leadership communication sessions (#)
C) Managers satisfied with new recruits 10 weeks into the role (%)
D) Internal customers satisfied (%)

2. Which of the following KPIs measures customer advocacy?

A) All the answers
B) Complaints (#)
C) Cross-sell (%)
D) Net Promoter Score (NPS) (%)

3. Fill in the blank word: Tunnel behavior means looking after the achievement of own targets, ________ consideration of the implications for other areas in the organization.

A) For
B) In
C) Without
D) With

4. Objectives should start with:

A) Value drivers
B) Nouns
C) Action verbs
D) Adjectives

5. How often would you recommend collecting data and reporting on "Employee engagement (%)"?

A) Monthly
B) Biannually
C) Daily
D) Weekly

Solutions: