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BlackBerry BCP-240 - BlackBerry 10 Support Specialist
Updated: Aug 02, 2026
Q & A: 100 Questions and Answers
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Updated: Aug 02, 2026
Q & A: 100 Questions and Answers
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: BlackBerry 10 Architecture & Components | 15% | - Hardware and software components - BB10 OS fundamentals |
| Topic 2: Security & Connectivity | 15% | - Encryption and permissions - VPN, Wi-Fi, Bluetooth and cellular settings |
| Topic 3: BES 10 Integration & Management | 20% | - Policy enforcement and user accounts - Connecting to BlackBerry Enterprise Service 10 |
| Topic 4: Troubleshooting & Maintenance | 25% | - Diagnosing common issues - Performance and connectivity fixes - Software updates and OS upgrades |
| Topic 5: Device Deployment & Configuration | 35% | - Initial setup and provisioning - BlackBerry Link and backup/restore - Network and connectivity setup |
| Topic 6: Application & Content Management | 15% | - BlackBerry World and BlackBerry World for Work - Installing, updating and removing apps |
1. How would a user activate with BlackBerry Device Service when external connection to the internet is offline?
A) Fully qualified domain name:8081
B) Fully qualified domain name:4101
C) Fully qualified domain name:3101
D) Fully qualified domain name:8082
2. Which of the following is not available under Manage Devices on the BlackBerry Protect portal?
A) Backup Device
B) Wipe Device
C) View Location
D) Play Sound
3. Which of the following is needed to successfully add an account to a BlackBeriy 10 (BB10) device?
A) Hashed password for the account
B) Scanned code with the account information
C) Network connectivity to the service which hosts the account
D) Accounts can only be added after business hours
4. Where can a user edit folder redirection on a new BlackBerry 10 (BB10)?
A) BlackBerry Hub settings
B) Accounts in System Settings
C) BlackBerry Balance
D) System Settings Notifications
5. A user is unable to delete an application. What steps must be followed?
A) Hold the screen, then click on any icon.
B) Goto Options-> Security-> Application permissions.
C) Hold the screen, then click the Trash icon
D) Click on the trash icon, in accounts.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: C |
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