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Updated: Oct 04, 2026
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Device Deployment & Configuration | 35% | - Initial setup and provisioning - BlackBerry Link and backup/restore - Network and connectivity setup |
| Topic 2: BlackBerry 10 Architecture & Components | 15% | - Hardware and software components - BB10 OS fundamentals |
| Topic 3: Application & Content Management | 15% | - BlackBerry World and BlackBerry World for Work - Installing, updating and removing apps |
| Topic 4: Security & Connectivity | 15% | - Encryption and permissions - VPN, Wi-Fi, Bluetooth and cellular settings |
| Topic 5: BES 10 Integration & Management | 20% | - Policy enforcement and user accounts - Connecting to BlackBerry Enterprise Service 10 |
| Topic 6: Troubleshooting & Maintenance | 25% | - Diagnosing common issues - Performance and connectivity fixes - Software updates and OS upgrades |
How would a user activate with BlackBerry Device Service when external connection to the internet is offline?
Correct Answer: A 🗳️
Which of the following is not available under Manage Devices on the BlackBerry Protect portal?
Correct Answer: A 🗳️
Which of the following is needed to successfully add an account to a BlackBeriy 10 (BB10) device?
Correct Answer: C 🗳️
Where can a user edit folder redirection on a new BlackBerry 10 (BB10)?
Correct Answer: B 🗳️
A user is unable to delete an application. What steps must be followed?
Correct Answer: C 🗳️
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