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Apple Macintosh Service Certification Sample Questions:

1. Which of the following is NOT a valid power saving technique in recent Mac computers?

A) Disconnect all peripherals.
B) Use wireless networks instead of wired networks.
C) Set up locations optimized for different environments.
D) Activate automatic display sleep.
E) Activate automatic hard disk sleep.

2. Which part or parts of a CRT display should NOT be touched until after the display is disconnected from its power source and the CRT is properly discharged? SELECT ALL THAT APPLY

A) Anode aperture
B) Yoke assembly
C) Outer plastic housing
D) Flyback transformer
E) High voltage cable
F) Front of CRT display

3. Which piece of information is best used to determine any Mac's correct AppleCare name?

A) the model number
B) the MAC address
C) the EMC number
D) the serial number

4. What type of tape do you use to keep disconnected cables out of the way when replacing logic boards in a MacBook Pro (Retina 15-inch)?

A) None of the above
B) Foil
C) Kapton
D) EMI

5. After identifying some accidental damage and pointing it out to the customer, the customer says "Apple's warranty should cover this kind of problem." How should you respond?

A) Apple will only cover the internal damage, not the cosmetic damage, so the charge will be less.
B) You're right, Apple's warranty does cover this kind of accidental damage, so the repair will be free.
C) Apple's warranty specifically calls out accidental damage as an instance where system failures are not covered.
D) Apple's warranty does not cover this, but the AppleCare Protection Plan might, but only if you buy it now.

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