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Updated: Oct 31, 2026
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| Section | Objectives |
|---|---|
| Administration and Maintenance | - System monitoring and reporting - User and agent management |
| Troubleshooting | - Common deployment issues - Call flow debugging |
| Cisco Unified Contact Center Enterprise Architecture | - UCCE system components and architecture
|
| Configuration and Implementation | - Cisco CVP integration - Call routing configuration
|
| Scripting and Call Control | - Routing scripts design
|
| Installation and Deployment | - UCCE software installation
|
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