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Avaya 3302 - Avaya Contact Center Control Manager Implementation and Maintenance Exam

Updated: Oct 12, 2026

Q & A: 70 Questions and Answers

3302 Braindumps VCE
  • Exam Code: 3302
  • Exam Name: Avaya Contact Center Control Manager Implementation and Maintenance Exam

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Avaya 3302 Exam Syllabus Topics:

SectionWeightObjectives
Integration & Connectivity25%- Firewall and security configuration
- Network ports and protocols
- Integration with Communication Manager
- Integration with CMS, Call Recorder and other systems
Maintenance & Troubleshooting10%- Upgrades and updates
- Backup and restore procedures
- Log analysis and monitoring
- Common issues and resolution
Installation & Deployment25%- Prerequisites and compatibility
- Post-installation validation
- License activation and setup
- Server installation and configuration
Configuration & Administration20%- Schedule server and automation tasks
- Roles and permissions
- System parameters and settings
- User, agent and extension management
ACCCM Architecture & Components20%- Web interface and navigation
- Server components and services
- Database and licensing
- System overview and functionality

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

Question #1

A customer with Avaya Contact Center Control Manager (ACCCM) will provide their own database. Which two statements are accurate regarding the database? (Choose two.)

  • A. MSSQL Express Versions cannot be used.
  • B. Windows Database authentication can be used.
  • C. SQL authentication must be activated for the database.
  • D. The database can be Microsoft SQL (MSSQL) or Sybase.
  • E. The database must be MSSQL 2008.
Reveal Solution  Discussion  0

Correct Answer: B,C  🗳️

Question #2

A customer plans to deploy an Avaya Contact Center Control Manager (ACCCM) solution with an Avaya Aura Contact Center (AACC) integration. How many licenses are required to meet the customer's needs?

  • A. Two
  • B. One
  • C. Three
  • D. Four
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #3

To determine why you are unable to add an extension to the Communication Manager (CM), you want to enable logging for the Provisioning service to log the communication between the provisioning service and the CM. The IP address of the CM is 192.168.23.31.
Which file needs to be edited, and which entry needs to added to the file?

  • A. Web.config
    <appsettings>
    <add key="cm_cd_192.168.23.31"value="0"/>
    <add key="cm_id_192.168.23.31"value="0"/>
    <add key="cm_rd_192.168.23.31"value="200"/>
    <add key="cm_log_192.168.23.31"value="N"/>
    </appsettings>
  • B. NAV360_ProvisioningService.exe.config
    <appsettings>
    <add key="cm_cd_192.168.23.31"value="0"/>
    <add key="cm_id_192.168.23.31"value="0"/>
    <add key="cm_rd_192.168.23.31"value="200"/>
    <add key="cm_log_192.168.23.31"value="Y"/>
    </appsettings>
  • C. NAV360_ProvisioningService.exe.config
    <appsettings>
    <add key="cm_cd_192.168.23.31" value-"0"/>
    <add key="cm_id_192.168.23.31" value-"0"/>
    <add key="cm_rd_192.168.23.31" value-"200"/>
    <add key="cm_log_192.168.23.31" value-"N"/>
    </appsettings>
  • D. NAV360_ProvisioningService.exe
    <appsettings>
    <add key="cm_cd_192.168.23.31"value="0"/>
    <add key="cm_id_192.168.23.31"value="0"/>
    <add key="cm_rd_192.168.23.31"value="200"/>
    <add key="cm_log_192.168.23.31"value="Y"/>
    </appsettings>
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #4

You are configuring Avaya Contact Center Control Manager (ACCCM) and also configuring the Functional Server. Which statement about installing the AES Client on the ACCCM server is true?

  • A. The AFS clientis not compatible with ACCCM.
  • B. The ACCCM contains the AES client functionality.
  • C. An AES Client is required on the ACCCM server.
  • D. It is required unless the AES server is co-resident on the ACCCM server.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #5

You are configuring an Avaya Contact Center Control Manager (ACCCM) solution for a customer. One of the first components to be provisioned is the Location. In general, which three elements are configured to a Location? (Choose three.)

  • A. OrganizationHierarchy teams
  • B. Organization Hierarchy sites
  • C. Products
  • D. ACCCM Dial plans
  • E. Administrators
Reveal Solution  Discussion  0

Correct Answer: B,D,E  🗳️

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