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Updated: Jul 17, 2026
Q & A: 84 Questions and Answers
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| Section | Objectives |
|---|---|
| Maintenance, Troubleshooting, and System Monitoring | - Backup and restore procedures
|
| User, Extension, and Group Management | - Hunt groups and call distribution
|
| Voice Services and Telephony Features | - SIP and trunk configuration
|
| IP Office System Installation and Configuration | - Hardware and platform components
|
1. Where can additional IP Office Service User logins be setup?
A) the IP Office Manager Network Configuration
B) the IP Office Manager Security Settings
C) the IP Office System Monitor Application
D) the IP Office Softphone Application
2. Which IP office application can be installed on the same server as CCR?
A) One-X Portal
B) IP Office Administration Suite
C) IP Office Voicemail Pro up to 16 voicemail ports
D) IP Office Voicemail Pro up to 20 voicemail ports
3. A customer wants to implement the Avaya IP Office solution. They have five analog lines and would like implement a basic four-port voicemail with an Auto Attendant. They would like to use one-X Portal for five users. What is the minimum number of servers they will need to accomplish this?
A) 2
B) 4
C) 3
D) 1
4. A customer has an IP500 with one server running the IP Office Admin package (Manager, Monitor, System Status). Which application CANNOT be installed on the server without impacting the IP Office Admin package functionality?
A) One-X Portal
B) ContactStore
C) CCR
D) Voicemail Pro
E) IIS
5. Calls into the IP500 are not ringing to the expected user.
Which statement correctly describes how the Call routing is validated?
A) Capture a System Monitor trace and escalate to Avaya for an answer.
B) Use Customer Call Status (CCS) to see what user the call is ringing to.
C) Use the System Status Application (SSA) to see what user the call is ringing to.
D) Wait until the system Is Idle and place test calls so you can hear which telephone is ringing.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: C |
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