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Updated: Sep 19, 2026
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Oracle RightNow Cloud Service 2016 Implementation Essentials 1Z0-325 Exam is related to Oracle RightNow Cloud Service 2016 Certified Implementation Specialist Certification. This exam validates the ability to create and implement workspaces, describe passport configurations and their functions, manage search priority words, explain service variables and their application. This exam also deals with to configure message templates, system interface configurations and describe customer portal deployment protocol. The Oracle RightNow CX Cloud Service Implementation Specialist, Recognized OPM Members as OPM Certified Specialist this certification differentiates OPM members in the Marketplace by providing a competitive edge through proven expertise this certification helps the OPM Members partner organization qualify for the Oracle RightNow CX Cloud Service Specialization.
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| Section | Objectives |
|---|---|
| Analytics and Reporting | - Define report access and sharing - Configure dashboards - Create standard and custom reports |
| Site Configuration and Administration | - System settings and configuration - Message templates and variables - Search priority and keywords - Passport configurations |
| Customer Interaction Tools | - Configure Chat and Co-Browse - Manage email and response channels - Set up feedback and surveys |
| Knowledge and Answer Management | - Create and organize answers - Manage knowledge base categories - Set up answer access and visibility |
| Customer Portal | - Portal access control - Portal deployment and configuration - Self-service functionality setup |
| Application Appearance | - Design Agent Interfaces - Configure Customizable Menus - Create Navigation Sets - Create and implement Workspaces |
| Staff and Profile Management | - Set up staff accounts and roles - Define permissions and access rights - Configure agent workflows - Create and manage profiles |
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