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Updated: Aug 15, 2026
Q & A: 165 Questions and Answers
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Reference: https://trailhead.salesforce.com/en/academy/classes/fsl201-implement-salesforce-field-service/
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Introduction to Salesforce Field Service | 10% | - Define components and capabilities - Understand data model and architecture - Identify use cases and business value |
| Topic 2: Field Technician Mobility | 10% | - Configure Field Service mobile app - Enable offline functionality and sync - Manage work completion and reporting |
| Topic 3: Core Field Service Elements | 20% | - Set up service resources, locations, and products - Configure work orders, service appointments, and assets - Define operating hours and service territories |
| Topic 4: Dispatcher Console | 15% | - Navigate console and configure views - Monitor resources and update appointments - Manage assignments, Gantt charts, and filters |
| Topic 5: Scheduling and Optimization | 20% | - Create work rules and service objectives - Configure scheduling policies and optimization engine - Manage appointment lifecycle and status transitions |
| Topic 6: Initial Configuration | 15% | - Configure profiles, permission sets, and access - Enable Field Service licenses and settings - Set up geocoding and data integration rules |
| Topic 7: Contractor Management | 10% | - Configure scheduling preferences for third parties - Set up contractor capacity and visibility - Track work performed by contractors |
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