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Avaya 6201-1 - Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam

Updated: Aug 04, 2026

Q & A: 55 Questions and Answers

6201-1 Braindumps VCE
  • Exam Code: 6201-1
  • Exam Name: Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam

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Avaya 6201-1 Exam Syllabus Topics:

SectionObjectives
Integration and System Operations- Avaya Aura integration components
  • 1. Trunking and connectivity basics
    • 2. System Manager and Session Manager interaction
      Avaya Call Management System (CMS)- CMS administration and reporting
      • 1. CMS Supervisor usage and configuration
        • 2. User management and permissions
          Contact Center Implementation- Call center configuration
          • 1. Skills-based routing concepts
            • 2. Agent and queue configuration
              Avaya Aura Communication Manager Core Concepts- System architecture and components
              • 1. Call routing and dial plan concepts
                • 2. Communication Manager fundamentals

                  Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

                  1. In an active non-Expert agent selection (AES) environment, what is each hunt group known as?

                  A) Vector
                  B) Split
                  C) Agent
                  D) Skill


                  2. How are feature packages, like External Call History or Forecasting, installed an a CMS system?

                  A) Using cms adm menu:, pkg_install option
                  B) Using cms svc menu, pkg_install option
                  C) Using CMS main menu, System Setup menu, Package management option
                  D) From Solaris shell as root by issuing 'pkgadd -d <package name>' command


                  3. Which two statements about CMS and CM connectivity are true? (Choose two)

                  A) The switch can have a direct-connect to the CMS
                  B) The switch and CMS can he connected through a network.
                  C) If the switch uses a processor Ethernet instead of a CLAN card, it must use a direct connect to the CMS through a network.
                  D) If the switch uses a CLAN card, the switch must be direct-connected to the CMS


                  4. A customer wants to optimize agent resources while also servicing calls in queue.
                  Which Advocate feature will meet this requirement? I

                  A) Percent Allocation Distribution
                  B) Dynamic Queue Position
                  C) Predicted Waft Time
                  D) Service Objective


                  5. Which Contact Center feature uses advanced algorithms, predictive technology and customer objective to efficiently route calls to agents?

                  A) ASA-Average Speed of Answer
                  B) EWT- Expected Wait Time
                  C) Avaya Business Advocate
                  D) Percent in Service Level


                  Solutions:

                  Question # 1
                  Answer: B
                  Question # 2
                  Answer: A
                  Question # 3
                  Answer: B,D
                  Question # 4
                  Answer: D
                  Question # 5
                  Answer: C

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