Implementing Cisco Collaboration Cloud Customer Experience 300-830 exam vce dumps preparation

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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A Webex Contact Center engineer is configuring a new Webex Contact Center tenant and wants to implement digital channels. Which two actions must be taken before setting up digital channels? (Choose two.)

A) Complete Webex CC Engage integration authorization in Webex Connect.
B) Complete Webex CC Task integration authorization in Webex Connect.
C) Complete Webex CC Task integration authorization in Webex Engage.
D) Complete Webex CC Engage integration authorization in Webex Engage.
E) Complete WxCC Task integration authorization in Webex Engage.

2. An administrator must connect a customer call to an external IVR service while retaining control of the call and later return it to the original flow. Which node must the administrator use to make this happen?

A) Bridged Transfer node
B) HTTP Request node
C) GoTo node
D) Blind Transfer node

3. To elevate their customer experience, Redwood Solutions wants to proactively identify and resolve customer dissatisfaction before it escalates. Which Cisco AI Assistant feature provides the required functionality?

A) automatic CSAT scoring
B) AI-generated summaries
C) real-time transcripts
D) topic analytics

4. Cisco Webex Contact Center uses Local Gateway for PSTN services. The Webex Contact Center supervisor notices that callers receive the initial greeting, which allows them to select an option, and then the call drops. Which action helps to identify the cause of the issue?

A) Review the Webex Contact Center Queues configuration.
B) Review the Webex Contact Center Analyzer that checks the call logs.
C) Review the Webex Contact Center Flows configuration.
D) Verify that the Webex Contact Center channels are associated.

5. An administrator is designing a flow in Webex Connect that includes a Scheduled Callback activity node. Which two values must be provided to configure the Scheduled Callback node successfully? (Choose two.)

A) customer name
B) schedule date in YYYY-DD-MM format
C) schedule timezone
D) phone ANI
E) schedule date in YYYY-MM-DD format

Solutions: