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| Section | Weight | Objectives |
|---|---|---|
| B2C Service Knowledge Foundation | 35% | - Knowledge Base Configuration
|
| Knowledge Advanced | 35% | - Integration and Customization
|
| Common B2C Service Features | 15% | - General Platform Functionality
|
| Reports and Analytics | 15% | - Knowledge Reports
|
Your customer wants to update the new office address in about 1000 answer articles.
Your client has three interfaces for each of their lines of business that will all have different information.
What will you recommend to the client to update all the relevant answers?
Correct Answer: B 🗳️
Explanation: Only visible for BraindumpsVCE members. You can sign-up / login (it's free).
You want to create a report in which your customer can enter any date and generate all the incidents created on that date.
Which type of report and variable should you use?
Correct Answer: A 🗳️
Explanation: Only visible for BraindumpsVCE members. You can sign-up / login (it's free).
Which filter type should you use in a report to display data in a tree structure?
Correct Answer: D 🗳️
Explanation: Only visible for BraindumpsVCE members. You can sign-up / login (it's free).
Contact X is assigned to a Platinum SLA, which allows the contact to create a total of 250 incidentsin a month.
Your client wants to reduce the number of incidents to 100.
Which action should you perform?
Correct Answer: C 🗳️
Explanation: Only visible for BraindumpsVCE members. You can sign-up / login (it's free).
An authorized Knowledge Advanced user has created a translated document from a master document, but later wants to remove it from the system. The system does not allow the user to delete the translated document.
What can be the reason for this?
Correct Answer: D 🗳️
Explanation: Only visible for BraindumpsVCE members. You can sign-up / login (it's free).
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